Equine Enthusiast - Customer Service Representa... @ Sports Warehouse, Inc.
placeAlpharetta, Georgia, United States
businessOn Site
Posted 5 days ago
Your Application Journey
Interview
Email Hiring Manager
****** @sportswarehouse.com
Recommended after applying
Job Details
About the Equine Customer Service Representative
This role is perfect for dedicated individuals with a passion for horses and customer service. You will work at our Alpharetta, GA location, supporting Riding Warehouse customers through phone, live chat, or email.
Key Responsibilities
- Provide friendly, professional support and problem solve customer issues.
- Utilize first-hand equine experience in western, endurance, or English disciplines.
- Maintain clear communications and follow company policies.
- Collaborate with team members during busy periods.
- Handle multi-tasking in a fast-paced environment.
Required Skills & Experience
- Experience in horse care, riding or training.
- Excellent verbal and written communication abilities.
- Customer service and problem-solving skills.
- Ability to work under pressure and multi-task.
- Previous customer service experience is a plus.
Benefits & Work Environment
Full time employees enjoy medical, dental, vision, paid vacation, life and short-term disability insurance, merchandise discounts, on-site fitness facility access, paid sick time, 401(k) and profit sharing, as well as opportunities for growth and employee appreciation events.
This position requires physical presence at our Alpharetta, GA office with standard office and occasional physical activities.
Key skills/competency
- Customer Service
- Equine Experience
- Communication
- Problem Solving
- Teamwork
- Multi-tasking
- Adaptability
- Professionalism
- Technical Literacy
- Attention to Detail
How to Get Hired at Sports Warehouse, Inc.
🎯 Tips for Getting Hired
- Tailor your resume: Emphasize equine and customer service experience.
- Research Sports Warehouse, Inc.: Understand company values and e-commerce focus.
- Practice clear communication: Prepare examples showcasing your teamwork.
- Review job requirements: Highlight relevant equine and service skills.
📝 Interview Preparation Advice
Technical Preparation
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Review company product systems.
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Familiarize with order management software.
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Test computer and telephone setups.
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Practice multi-tasking with simulated queries.
Behavioral Questions
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Describe conflict resolution in customer service.
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Explain teamwork in a busy environment.
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Share time management experiences under pressure.
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Discuss handling difficult customer interactions.
Frequently Asked Questions
What qualifications does Sports Warehouse, Inc. seek for the Equine Customer Service Representative role?
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How important is equine experience at Sports Warehouse, Inc. for this role?
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Is previous customer service experience required for the Equine Customer Service Representative position?
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How do I prepare for an interview at Sports Warehouse, Inc. for this role?
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What are the physical demands of the Equine Customer Service Representative role at Sports Warehouse, Inc.?
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Does the Equine Customer Service Representative position at Sports Warehouse, Inc. require on-site work?
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Are there growth opportunities for the Equine Customer Service Representative at Sports Warehouse, Inc.?
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What are the work hours for the Equine Customer Service Representative role?
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How should I emphasize my equine skills in my application?
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What benefits are included for the Equine Customer Service Representative position?
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