Gainsight Operations Specialist
@ Spear Education

Hybrid
$110,000
Hybrid
Full Time
Posted 22 days ago

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XXXXXXXXXX XXXXXXXXX XXXXXXXXXX******* @speareducation.com
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Job Details

Overview

Spear Education is seeking a Gainsight Operations Specialist to own the health, governance, and day-to-day management of its core GTM system, Gainsight. This role is hands-on, ideal for a systems-driven operator who thrives in fast-paced environments, and collaborates with Sales, Customer Success, and Marketing.

Role Responsibilities

Platform Administration & Governance: Administer Gainsight including CTAs/Playbooks, Scorecards, Timeline, Success Plans, JO/Programs, and Surveys. Manage sandbox refreshes, release notes, change control, permissions, and quarterly access audits.

Request Intake & Delivery: Oversee the RevOps request queue for Gainsight-related tasks, triage, prioritize and deliver within published SLAs. Translate business requests into requirements, configure, test, and finalize with UAT sign-off and proper documentation.

Data Quality & Integrations: Maintain data hygiene through validations, de-duplication, ensuring required fields, and nightly jobs. Manage mappings across Gainsight, HubSpot, and NetSuite.

Reporting, Insights & Trends: Build dashboards and leader reports for renewal forecasts, risk, health, and expansion opportunities. Publish weekly/monthly insights packs for relevant stakeholders.

Automation & Enablement: Design automated JO programs and CTAs for various lifecycle stages including renewals, risk, expansion, onboarding, and lifecycle nudges. Create runbooks, admin docs, and quick guides to drive adoption.

Security & Compliance: Support PII reviews, data retention policies, incident runbooks, and work with IT/SEC on audits.

What You Bring

At least 3 years of Gainsight admin experience is a must. Strong experience with HubSpot is a plus. Proven skills in configuring CTAs/Playbooks, Scorecards, JO/Programs, and Surveys. Solid understanding of CRM/data, Excel/Sheets proficiency, and basic SQL knowledge. Familiarity with integrations and API tools such as Workato or Zapier, with exposure to NetSuite. Excellent communication skills for gathering requirements and presenting actionable data recommendations.

Key Skills/Competency

  • Gainsight Administration
  • HubSpot Integration
  • Data Quality Management
  • Reporting & Analytics
  • Dashboard Development
  • Automation Design
  • Stakeholder Management
  • Integration Management
  • Change Control
  • Technical Documentation
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How to Get Hired at Spear Education

🎯 Tips for Getting Hired

  • Customize Your Resume: Highlight Gainsight, HubSpot, and integration skills.
  • Showcase Your Projects: Detail relevant system admin achievements.
  • Research Spear Education: Understand their GTM systems and culture.
  • Prepare for Technical Questions: Review dashboard and automation examples.

📝 Interview Preparation Advice

Technical Preparation

Review Gainsight admin documentation.
Practice dashboard configuration exercises.
Solidify Excel and basic SQL skills.
Study system integration best practices.

Behavioral Questions

Describe a stakeholder conflict resolution.
Explain time management during high workload.
Share an experience improving data processes.
Discuss adapting to changing system requirements.

Frequently Asked Questions