Manager, Hospitality

@ SpaceX

Overview

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing technologies to enable human life on Mars. As the Manager, Hospitality, you will lead hospitality operations across three restaurants, ensuring exceptional customer service and high-quality food experiences.

Responsibilities

• Oversee daily hospitality operations and ensure service quality.
• Develop and enforce standards for menu accuracy and food safety.
• Train and motivate a team of supervisors and restaurant staff.
• Monitor financial activities including budgeting, inventory, and payroll.
• Create and manage training materials and conduct performance reviews.
• Engage with customers to address and resolve service issues.
• Support new operations by developing procedures from scratch.
• Collaborate with the catering team for large scale VIP events.

Basic Qualifications

• High school diploma or equivalent.
• 7+ years of leadership experience in hospitality or food service.
• 10+ years of hands-on experience in food handling and kitchen operations.

Preferred Skills And Experience

• Culinary degree with manager-level food safety certification (or potential to obtain).
• Deep knowledge of customer service, food service systems, and safe kitchen operations.
• Proficiency with Microsoft Office and Outlook.
• Excellent communication and human resources management skills.
• Experience in high-volume operations, large team management, and new operations setup.

Additional Requirements

• Ability to lift up to 25 lbs and stand for long periods (up to 8 hours).
• Flexible to work all shifts including weekends and evenings.
• Physical stamina required in a high-volume, fast-paced environment.

Compensation and Benefits

Manager: $85,000.00 - $105,000.00 per year. In addition, you may be eligible for long-term incentives, stock options, discretionary bonuses, comprehensive medical, vision and dental coverage, access to a 401(k) plan, paid parental leave, and a generous vacation and holiday package.

ITAR Requirements

The applicant must meet U.S. Government export regulations by being a U.S. citizen, lawful permanent resident, refugee, or asylee, or obtain required authorizations from the U.S. Department of State.

Equal Opportunity Employer

SpaceX is an Equal Opportunity Employer committed to merit and competence, regardless of race, gender, religion, or other protected statuses. Applicants requiring accommodations should contact EEOCompliance@spacex.com.

Key skills/competency

• Hospitality
• Customer Service
• Food Safety
• Team Leadership
• Operations
• Budgeting
• Training
• Compliance
• Event Coordination
• Problem Resolution