Information Security Analyst
SpaceX · Texas, United States
- On site
- Full-time
- $95,000 / year
- Texas, United States
Job highlights
- Operate as backbone of security services.
- Manage security tickets and troubleshoot issues.
- Support security tools and infrastructure.
- Automate tasks and improve processes.
- Onsite role in Starbase, TX.
About the role
Information Security Analyst
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.
About the Role
We are looking for an Information Security Analyst to join our Information Security team. This role is the operational backbone of our security services, focused on delivering high-quality technical support and keeping SpaceX’s security infrastructure running smoothly. You will primarily manage the security ticket queue, troubleshoot issues for employees and systems, and handle day-to-day operational tasks that support our security tools and services. You will be encouraged to automate repetitive tasks, improve processes, and gradually take on more complex security engineering work.
Responsibilities
- Manage and triage the Information Security ticket queue, providing timely and effective technical support to SpaceX employees and stakeholders.
- Perform operational tasks required to keep security platforms and services reliable and available.
- Collaborate with Security Engineers to investigate issues, implement improvements, and contribute to larger security projects.
- Support and maintain security services and tools, including hardware security keys (YubiKeys), SSH infrastructure, certificate management, and access control systems.
- Develop scripts and lightweight automation to streamline common technical support and operational processes.
- Document procedures, run books, and troubleshooting guides to improve team efficiency.
Basic Qualifications
- Bachelor's degree in cyber security, computer science, engineering, information technology, or other STEM discipline; OR 2+ years of professional experience in information security or cyber security in lieu of a degree.
- Experience with troubleshooting operating system internals for Linux, Windows, or macOS platforms.
Preferred Skills And Experience
- Ability to manage a ticket queue and deliver excellent customer service in a fast-paced technical environment.
- Experience with information security principles including authentication, access control, encryption, etc.
- Ability to clearly communicate technical concepts to both technical and non-technical users.
- Hands-on experience with YubiKeys, SSH, public key infrastructure, and basic security concepts.
- Experience with scripting language(s) for automating repetitive support tasks and building internal tools.
- Experience with security tools commonly used in enterprise environments.
- Experience with Windows binaries and common malware signatures/patterns.
- Experience in systems/software vulnerability analysis.
- Problem-solving mindset with a passion for continuous improvement.
- Ability to thrive in a high-growth, dynamic fast-paced environment.
Additional Requirements
- Willingness to work extended hours and weekends as needed.
- This role requires you to be onsite in Starbase, TX; remote or hybrid work will not be considered.
- Travel may be required; occasionally visit other SpaceX locations (up to 10%).
ITAR Requirements
To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C.1157, or (iv) Asylee under 8 U.S.C.1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.
SpaceX is an Equal Opportunity Employer; employment with SpaceX is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.
Applicants wishing to view a copy of SpaceX’s Affirmative Action Plan for veterans and individuals with disabilities, or applicants requiring reasonable accommodation to the application/interview process should reach out to EEOCompliance@spacex.com.
Key skills/competency
- Information Security
- Cyber Security
- Technical Support
- Ticket Management
- Automation
- Scripting
- Linux
- Windows
- macOS
- YubiKeys
Skills & topics
- Information Security Analyst
- Cyber Security
- Information Security
- Security Operations
- Technical Support
- Ticket Management
- Automation
- Scripting
- Linux
- Windows
- macOS
- YubiKeys
- SSH
- Public Key Infrastructure
- Vulnerability Analysis
- SpaceX
How to get hired
- Tailor your resume: Highlight your experience with operating systems, security principles, and scripting languages relevant to the Information Security Analyst role at SpaceX.
- Showcase problem-solving: Emphasize your ability to manage ticket queues, troubleshoot technical issues, and automate processes.
- Demonstrate customer service: Provide examples of delivering excellent technical support in fast-paced environments.
- Understand SpaceX's mission: Align your application with SpaceX's goals of space exploration and innovation.
- Prepare for onsite interview: Be ready to discuss your technical skills and how you handle operational security tasks in person.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the key responsibilities for an Information Security Analyst at SpaceX?
- The Information Security Analyst at SpaceX manages the security ticket queue, provides technical support for employees and systems, maintains security platforms and tools like YubiKeys and SSH, and automates repetitive tasks. You'll also collaborate with Security Engineers on projects and document procedures.
- What qualifications are essential for the Information Security Analyst position at SpaceX?
- A Bachelor's degree in a STEM field (cyber security, computer science, etc.) or 2+ years of relevant experience is required. Experience troubleshooting Linux, Windows, or macOS operating systems is also essential. Strong communication and problem-solving skills are highly valued.
- Does SpaceX offer remote or hybrid work for the Information Security Analyst role?
- No, this Information Security Analyst position is strictly an onsite role located in Starbase, TX. Remote or hybrid work arrangements are not considered for this position.
- What are some preferred skills for an Information Security Analyst at SpaceX?
- Preferred skills include experience with information security principles (authentication, access control, encryption), YubiKeys, SSH, public key infrastructure, scripting for automation, enterprise security tools, and vulnerability analysis. A passion for continuous improvement and thriving in a fast-paced environment is also key.
- How important is customer service for this Information Security Analyst role at SpaceX?
- Excellent customer service is crucial. You'll be managing a ticket queue and providing timely, effective technical support to SpaceX employees and stakeholders, so strong interpersonal and communication skills are highly preferred.
- What is SpaceX's stance on ITAR requirements for this Information Security Analyst job?
- To comply with U.S. Government export regulations, applicants for this Information Security Analyst role must be a U.S. citizen or national, a U.S. lawful permanent resident, a refugee, or an asylee, or eligible to obtain required authorizations.
- Will I need to travel for the Information Security Analyst position at SpaceX?
- Yes, occasional travel may be required for the Information Security Analyst role at SpaceX, potentially up to 10% of the time, to visit other SpaceX locations.
- What kind of automation is expected from an Information Security Analyst at SpaceX?
- You will be encouraged to develop scripts and lightweight automation to streamline common technical support and operational processes. This includes automating repetitive tasks and improving existing workflows.