M365 Collaboration Engineer

@ Southern Company

Job Summary

This position is responsible for the administration of Southern Company's Microsoft 365 Collaboration tools and PDF solutions, including Microsoft Teams, Teams Voice, SharePoint Online, OneDrive for Business, and Office 365 tenant administration. The role involves collaborating with teams and internal stakeholders to design, implement, and manage cloud efforts focused on Microsoft 365 initiatives. There is a strong emphasis on improving business functionality and user experience.

The candidate will configure, deploy, and manage Office 365 applications and features to meet business requirements, industry best practices, and security guidelines. They will serve as the 3rd level for escalation and provide technical guidance and support to end-users.

Key Responsibilities

• Create and maintain detailed technical documentation including system configurations and test plans.
• Develop and deliver training programs for stakeholders, users, and IT support staff.
• Develop and enforce governance policies, user guidelines, and security measures.
• Conduct regular performance and security audits and implement necessary improvements.
• Monitor performance, availability, and configuration standards of Microsoft 365 services.

Job Requirements

Technical Skills: In-depth knowledge of Microsoft 365 applications such as Teams, SharePoint Online, OneDrive for Business, Office 365 tenant administration, GPO policies, Office client patching, conditional access, PowerShell scripting, MS graph connector, external access, and strong documentation skills. Proven experience as an Office 365 Engineer is required along with proficiency in configuring and troubleshooting Office 365 services. Programming/scripting skills (PowerShell) are desired, as is familiarity with Active Directory and Azure Active Directory.

Non-Technical Skills: Excellent communication skills (oral and written), strong technical writing, ability to work independently or within a geographically dispersed team, and effective problem solving and decision-making abilities. Must be self-motivated, detail oriented, and highly organized.

About Southern Company

Southern Company (NYSE: SO) is a leading energy provider serving 9 million customers in the Southeast and beyond. They are committed to delivering clean, safe, reliable, and affordable energy while advancing sustainability initiatives and working towards net-zero greenhouse gas emissions by 2050. They invest in employee well-being and offer competitive benefits along with potential incentive awards.

Key skills/competency

• Microsoft Teams
• Office 365
• SharePoint Online
• OneDrive
• PowerShell
• Collaboration
• System Administration
• Technical Documentation
• Security Audits
• Training