Customer Service Assistant
Southern Co-op
Job Overview
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Job Description
Customer Service Assistant at Southern Co-op
Are you looking for a part-time role that offers variety and purpose? Join Southern Co-op's retail team as a Customer Service Assistant, where every shift is an opportunity to positively impact your community.
Southern Co-op stores are vital community hubs, fostering connections and providing support. In this role, you will be crucial in ensuring smooth operations and playing a significant part in customers' daily lives, especially those who rely on us most.
What We're Looking For
We are seeking individuals who embody:
- A genuine enthusiasm for delivering exceptional customer service.
- A hands-on, proactive, and "can-do" attitude.
- A collaborative team player, always ready to assist colleagues.
- A willingness to engage in a variety of store tasks, including:
- Assisting customers with their queries and needs.
- Maintaining well-stocked and visually appealing shelves.
- Operating the checkout efficiently.
- Ensuring the store remains clean, safe, and welcoming for everyone.
Beyond in-store duties, we value community engagement and seek someone eager to make a tangible difference in the local area.
Why Join Southern Co-op?
Southern Co-op offers more than just a job; it's a career pathway within a member-owned organization that prioritizes its people. You'll become part of a supportive team with opportunities for career growth, whether through internal courses or apprenticeship programs tailored to your aspirations.
Enjoy immediate access to a comprehensive benefits package, including:
- 20% colleague discount on purchases.
- Healthcare plans to support your wellbeing.
- Employee assistance programme for personal and professional support.
- Generous shopping discounts beyond Southern Co-op.
- NEST pension scheme for your future.
- Cycle-to-work scheme.
- Colleague referral scheme.
- And many more exclusive benefits.
We believe in putting "U" in Southern Co-op – start your rewarding new career with us today.
Key Skills/Competency
- Customer Service
- Retail Operations
- Teamwork
- Communication Skills
- Problem-Solving
- Cash Handling
- Stock Management
- Merchandising
- Community Engagement
- Customer Support
How to Get Hired at Southern Co-op
- Research Southern Co-op's values: Understand their commitment to community, members, and ethical trading. Highlight alignment in your application.
- Tailor your resume: Emphasize customer service, retail experience, and teamwork skills for a Customer Service Assistant role.
- Showcase community involvement: Mention volunteer work or local engagement to align with Southern Co-op's community focus.
- Prepare for behavioral interviews: Practice describing how you've handled customer queries, solved problems, or worked in a team effectively.
- Highlight enthusiasm for retail: Express genuine interest in a varied, purpose-driven part-time retail role at Southern Co-op.
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