Administration Officer, Macarthur Community Mental Health

About the Role

Macarthur Community Mental Health is seeking a proactive and welcoming Administration Officer, Macarthur Community Mental Health to join our busy multi‑disciplinary team. In this frontline role, you will provide high‑quality reception and administrative support to ensure our consumers, families, and carers receive a positive and culturally safe experience from the moment they walk through our doors. You will manage a broad range of tasks—from updating patient information in EMR, filing documentation, managing consult rooms within shared outlook calendars, scheduling appointments in EMR, booking interpreter services, ordering office supplies, processing invoices and assisting with emergency response procedures when required.

This is an excellent opportunity for someone who thrives in a fast‑paced environment, enjoys supporting clinicians and clients, and values contributing to meaningful work in the mental health space. Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply through the SWSLHD Aboriginal Targeted Recruitment Program.

Are You the Right Fit?

The ideal candidate will bring a combination of strong organisational skills, professionalism, cultural awareness, and a genuine commitment to person‑centred care. You will be comfortable working with competing priorities, able to communicate effectively with a wide range of stakeholders, and confident in your ability to manage administrative processes with accuracy and initiative.

You will excel in team environments, supporting colleagues across clinical and administrative functions, while also working independently with limited supervision. Strong skills in Microsoft Office, minute‑taking, and document preparation will help you contribute effectively to team operations. Your ability to remain calm, respectful, and responsive when working with mental health consumers, families, carers, and emergency situations will be essential to your success in this role.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below:

• Describe your experience providing reception or administrative support in a busy, team‑based environment. What strategies do you use to manage competing priorities while maintaining high‑quality customer service?
• This role requires accurate data entry and updating of client and staff information in electronic systems. Provide examples of how you have maintained accurate records and managed confidential information in previous roles.
• Macarthur Community Mental Health admin team works closely with consumers, families, carers, and staff. Describe how you build effective working relationships and communicate respectfully with people from a wide range of backgrounds, including during challenging or sensitive interactions.
• Applicants must possess an Australian C-Class driver's license (including P1 or P2). Those who hold a C class license (P1 or P2 included) from a state other than NSW must obtain a NSW C class (P1 or P2 included) license within three months of appointment. Learner's licenses are not permitted.

More Than Just a Job – Why Work With Us?

Financial Perks

• 12% superannuation
• Salary packaging and novated leasing via Smart Salary
• Annual leave with 17.5% leave loading (for full-time and part-time staff)
• One extra day off each month for full-time employees

Work-Life Balance

• Flexible work options, including hybrid and varied hours (depending on the role)
• Paid maternity and parental leave
• Generous leave options like long service and carers leave

Grow Your Career

• Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.

Health & Wellbeing

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

Temporary visa holders may be considered if no suitable citizen or permanent resident is found. All staff must meet NSW Health’s vaccination and screening requirements before starting. South Western Sydney Local Health District is dedicated to fostering a child-safe environment, aligning with NSW Health’s commitment to implementing the Child Safe Standards.

Key skills/competency

• Administrative Support
• Reception Services
• Patient Information Management
• Appointment Scheduling
• Electronic Medical Records (EMR)
• Cultural Awareness
• Communication Skills
• Organisational Skills
• Microsoft Office Suite
• Minute-taking