Administration Officer - Emergency Department

Administration Officer - Emergency Department

The Emergency Department Administration Officer at South Western Sydney Local Health District plays a key role in supporting the delivery of safe, timely emergency care by providing high quality administrative and customer service support in a fast-paced clinical environment. Working as part of a dedicated Emergency Department administration team, this role collaborates closely with clinicians and support staff to ensure smooth patient flow and positive experiences for patients and families.

Through accurate registration, admissions, effective communication, and the respectful handling of sensitive information, this position contributes directly to patient-centered care while developing a broad range of administrative and organisational skills across a 24-hour, seven-day service. You will be required to work a set rotating roster comprising of morning, afternoons, and night shifts. This is a compulsory requirement of the role. Ability to communicate effectively with internal and external stakeholders.

The Emergency Department Administration Officer plays a key role in supporting the delivery of safe, timely emergency care by providing high quality administrative and customer service support in a fast-paced clinical environment. Working as part of a dedicated Emergency Department administration team, the role collaborates closely with clinicians and support staff to ensure smooth patient flow and positive experiences for patients and families. Through accurate registration, admissions, effective communication, and the respectful handling of sensitive information, this position contributes directly to patient centered care while developing a broad range of administrative and organisational skills across a 24 hour, seven day service. You will be required to work a set rotating roster comprising of morning, afternoons and night shifts. This is a compulsory requirement of the role. Ability to communicate effectively with internal and external stakeholders.

Are You the Right Fit?

• Demonstrates a strong commitment to delivering high quality, respectful customer service in a fast-paced, patient-focused environment.
• Communicates clearly and professionally with patients, families, clinicians, and colleagues, both in person and over the phone.
• Is highly organised and able to manage competing priorities accurately while working under pressure.
• Has prior administrative experience with strong computer and data entry skills, with the ability to use hospital or administrative information systems effectively.
• Is adaptable, reliable, and able to work a 24-hour, seven-day rotating roster within a busy Emergency Department.
• Works well as part of a multidisciplinary team while also showing initiative and the ability to work independently.

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below:

• Describe a time you provided high quality customer service in a busy or high-pressure environment. How did you communicate effectively with a range of people, and what steps did you take to remain professional and accurate while managing competing priorities?
• This role requires experience in accurate data entry, adherence to procedures, and the ability to work confidently with administrative or hospital information systems and always observing confidentiality and privacy. Please outline your experience using computerised systems to register information, manage records, or process transactions, and explain how you ensure accuracy and confidentiality in your work.
• This position operates on a 24-hour, seven-day rotating roster, including weekends and public holidays. Please confirm your ability to work across this roster.

More Than Just a Job – Why Work With Us?

At South Western Sydney Local Health District, we're dedicated to enriching health and fostering career development as part of Australia's largest health organization.

Financial Perks

• 12% superannuation
• Salary packaging and novated leasing via Smart Salary
• Annual leave with 17.5% leave loading (for full-time and part-time staff)
• One extra day off each month for full-time employees

Work-Life Balance

• Flexible work options, including hybrid and varied hours (depending on the role)
• Paid maternity and parental leave
• Generous leave options like long service and carers leave

Grow Your Career

• Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.

Health & Wellbeing

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Key skills/competency

• Administrative Support
• Customer Service
• Patient Registration
• Data Entry
• Patient Flow Management
• Confidentiality
• Communication Skills
• Rotating Roster
• Multidisciplinary Teamwork
• Stress Management