Administration Officer - Emergency Department

Administration Officer - Emergency Department at South Western Sydney Local Health District

As an Administration Officer - Emergency Department, you will play a key role in supporting the delivery of safe, timely emergency administrative care. This involves providing high-quality administrative and customer service support within a fast-paced clinical environment at Liverpool Hospital. Working as part of a dedicated Emergency Department administration team, you will collaborate closely with clinicians and support staff to ensure smooth patient flow and positive experiences for patients and families.

Your responsibilities will include accurate registration, admissions, effective communication, and the respectful handling of sensitive information, contributing directly to patient-centered care. This position offers the opportunity to develop a broad range of administrative and organizational skills across a 24-hour, seven-day service. You will be required to work a set rotating roster comprising morning, afternoon, and night shifts, which is a compulsory requirement of the role. The ability to communicate effectively and professionally with internal and external stakeholders is essential.

Are You the Right Fit?

• Demonstrates a strong commitment to delivering high-quality, respectful customer service in a fast-paced, patient-focused environment.
• Ideally, you would have completed a Business Administration Cert 3 course or possess extensive administrative experience.
• Communicates clearly and professionally with patients, pays attention to detail, ensures accuracy with tasks, and practices active listening when working with multidisciplinary teams such as families, clinicians, and colleagues, both in person and over the phone.
• Is highly organized and able to manage competing priorities accurately while working under pressure.
• Possesses prior administrative experience with strong computer and data entry skills, with the ability to use hospital or administrative information systems effectively.
• Works well as part of a multidisciplinary team while also showing initiative and the ability to work independently, maintaining privacy and confidentiality.
• Is adaptable, reliable, and available to work a 24-hour, seven-day rotating roster within a busy Emergency Department. This is not negotiable.

Why Work With Us?

South Western Sydney Local Health District is the largest health organization in Australia, offering a chance to contribute significantly to enriching health services and develop your career. We are committed to an inclusive and supportive recruitment experience, valuing diverse backgrounds and encouraging applications from all communities.

Financial Perks

• 12% superannuation
• Salary packaging and novated leasing via Smart Salary
• Annual leave with 17.5% leave loading (for full-time and part-time staff)

Work-Life Balance

• Flexible work options, including varied hours (depending on the role)
• Paid maternity and parental leave
• Generous leave options like long service and carers leave

Grow Your Career

• Access to learning opportunities through our dedicated Education and Organisational Development team
• Support staff with training, workshops, and career development programs

Health & Wellbeing

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

Temporary visa holders may be considered if no suitable citizen or permanent resident is found. All staff must meet NSW Health’s vaccination and screening requirements. South Western Sydney Local Health District is dedicated to fostering a child-safe environment, ensuring children and young people feel safe, supported, and included in their care.

Key skills/competency

• Administrative Support
• Customer Service
• Data Entry
• Patient Registration
• Communication Skills
• Organizational Skills
• Confidentiality
• Multidisciplinary Teamwork
• Hospital Information Systems
• Roster Management