Administration Officer - Emergency Department

Administration Officer - Emergency Department at South Western Sydney Local Health District

With your skills and experience, you can contribute to the millions of ways we're enriching health, and develop your career as part of the largest health organisation in Australia.

Achieve Something Great

Opportunity to work in the Fairfield Hospital Emergency Department, supporting frontline services and engaging directly with patients by delivering compassionate, high-quality customer care.

Work collaboratively with clinicians and multidisciplinary staff, and provide culturally sensitive assistance to patients from diverse backgrounds with patience, respect, and a welcoming approach. We are seeking individuals who demonstrate compassion, a positive attitude, and a friendly smile.

Are You the Right Fit?

• Demonstrated strong communication and interpersonal skills
• Ability to remain calm and professional in fast-paced and high-pressure environments
• Proven active listening skills with a patient-centred approach
• Capacity to work effectively under pressure while maintaining quality and safety
• Ability to support and respond appropriately to patients presenting with complex and challenging medical conditions, with empathy and respect

Selection Criteria

To help us assess your suitability for the role, please tell us as much as you can about yourself in response to the questions below.

• Are you aware of and acknowledge that this position requires the ability to work a 7-day rotating roster, covering mornings/afternoons/nights, weekends and Public Holidays?
• Detail how your skills and professional background align with the requirements of the role, emphasising the value you intend to bring to the department
• Describe a time when you had to manage multiple administrative tasks in a high-pressure environment. How did you prioritise your workload, and what was the outcome

More Than Just a Job – Why Work With Us?

Financial Perks

• 12% superannuation
• Salary packaging and novated leasing via Smart Salary
• Annual leave with 17.5% leave loading (for full-time and part-time staff)
• One extra day off each month for full-time employees

Work-Life Balance

• Flexible work options, including hybrid and varied hours (depending on the role)
• Paid maternity and parental leave
• Generous leave options like long service and carers leave

Grow Your Career

• Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programs.

Health & Wellbeing

• Discounted gym membership through Fitness Passport
• Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
• Wellbeing programs that promote mental health, resilience, and balance

Additional Information

Temporary visa holders

May be considered if no suitable citizen or permanent resident is found.

Vaccination Requirements

All staff must meet NSW Health’s vaccination and screening requirements before starting.

Child Safe Employment

South Western Sydney Local Health District is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Safe Standards. We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well-being of children and young people, actively working to protect them from harm and abuse.

Key skills/competency

• Communication Skills
• Interpersonal Skills
• Customer Care
• Patient Engagement
• Administrative Support
• Prioritization
• Empathy
• Teamwork
• Crisis Management
• Cultural Sensitivity