Administration Officer - Outpatient Clinics

Administration Officer - Outpatient Clinics - The Sutherland Hospital

An exciting opportunity exists for a motivated Administration Officer to join our Allied Health team in a permanent part-time position, working two days per week (Monday and Tuesday) from 8am to 4:30pm.

About the Role

This varied role's main purpose is to provide efficient reception and administrative support services for the Allied Health Department at The Sutherland Hospital. You will have a customer focus and an organized and motivated attitude to assist managers and staff with tasks in order to enable the department to achieve objectives in a timely, reliable, and effective manner.

What You'll Be Doing

The vision for South Eastern Sydney Local Health District (SESLHD) is ‘exceptional care, healthier lives’. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.

The Administration Officer will provide a range of reception duties, including coordination of outpatient clinic bookings, and administrative, secretarial, and clerical support to enable Sutherland Hospital Allied Health services to achieve their objectives in a timely, reliable, and efficient manner.

Selection Criteria

• Demonstrated ability to perform a wide range of administrative tasks under general instruction requiring minimal supervision.
• Experience in responding to a range of enquiries and determining the appropriate response in a complex work environment.
• High-level interpersonal, written, and verbal communication skills and the ability to confidently and courteously deal with a variety of people.
• Demonstrated commitment to providing quality service and quality improvement initiatives in workplace practices and procedures.
• Demonstrated understanding of the operation of outpatient clinics, including knowledge of patient billing and related processes.
• Ability to use computer hardware, software applications, and electronic patient administration systems (e.g., eMR Outpatient Clinic Scheduler, PowerChart and iPM) and Microsoft Office programs, including Outlook and Word.

Our Values

Our CORE Values are Collaboration, Openness, Respect, and Empowerment, and have been created by employees for employees to help define how we work and inspire positive interactions in the workplace.

Diversity and Inclusion

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristics including age, ethnicity, cultural or spiritual background, gender identity, disability, education, and socio-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

Reasonable Adjustments

NSW Health recognizes everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email SESLHD-Recruitment-TSH-Garrawarra@health.nsw.gov.au and let us know. Adjustments may include, but are not limited to, physical requirements, interview setups, and specific interview availability times where required.

Information For Applicants

• An eligibility list may be created for future vacancies.
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description.
• We do have an Aboriginal Workforce Team that can also provide support (SESLHD-AboriginalWorkforce@health.nsw.gov.au) and for additional information please visit our Stepping Up Website.

Key skills/competency

• Administration Officer
• Outpatient Clinics
• Allied Health
• Patient Booking
• Reception Duties
• Clerical Support
• Microsoft Office
• Electronic Patient Systems
• Customer Service
• Healthcare Administration