Administration Officer Level 3

About the Role

The South Eastern Sydney Local Health District (SESLHD) is seeking an Administration Officer Level 3 to provide comprehensive administrative and clerical support to the Eye Clinic at The Prince of Wales Hospital. This role is crucial in ensuring the smooth and efficient operation of the clinic, aligning with SESLHD's vision of 'exceptional care, healthier lives' and commitment to improving community health and wellbeing.

About Prince of Wales Hospital and Community Health Service

Prince of Wales Hospital is a Level 6 Tertiary Referral Hospital serving a large community with over 70,000 Emergency Department visits and 50,000 admissions annually. It offers extensive outpatient and outreach services, utilizing innovative virtual models of care. The hospital is dedicated to providing an exceptional staff experience and enhanced patient outcomes through person-centred care.

Location Highlights

The role is based in Randwick, renowned for its world-class beaches, vibrant cafe and restaurant scene, and stunning coastal walks. Randwick offers a mix of historic buildings, impressive natural beauty, excellent transport links, and a dynamic nightlife, making it an attractive and engaging community to live and work in.

Key Responsibilities

• Provide a range of administrative and clerical support services to the Eye Clinic.
• Ensure timely, reliable, and efficient operations of the clinic.
• Respond to a variety of enquiries and determine appropriate actions.
• Maintain high-level communication skills, both written and verbal.
• Work independently and collaboratively within a high-pressure, high-volume environment.
• Utilize computer literacy, including NSW Health systems.
• Engage in customer-focused interactions.
• Demonstrate initiative and adaptability to workplace changes.

Benefits and Perks

• Supportive workplace culture promoting person-centred care and staff wellbeing.
• Comprehensive orientation and transition support.
• Access to clinical stream education programs with university partners.
• Clear development pathways for career progression.
• Up to 12 allocated days off per year, in addition to annual leave.
• Salary packaging options to increase take-home pay (living expenses, meal & entertainment, Novated Leasing).
• Corporate health and fitness programs, including discounted gym memberships.
• Employee Assistance Program (EAP) for employees and family members.
• Discounted Private Health Insurance.

CORE Values

SESLHD operates under CORE Values: Collaboration, Openness, Respect, and Empowerment, developed by employees to foster positive workplace interactions.

Diversity and Inclusion

SESLHD embraces diversity and is committed to an inclusive and collaborative environment, welcoming all employees regardless of age, ethnicity, background, gender identity, disability, or social-economic status.

Selection Criteria

• Ability to perform a wide range of administrative tasks in a demanding workload.
• Experience in responding to enquiries and determining appropriate responses in a complex environment.
• High-level interpersonal, written, and telephone communication skills.
• Ability to work independently and as an effective team member in a high-pressure, high-volume environment.
• Demonstrated computer literacy, including NSW Health systems (e.g., eMR, iPM, MRTS, PBRC).
• Demonstrated experience in a customer-focused/customer relations setting.
• Ability to display initiative and be adaptable to workplace change.

Key skills/competency

• Administration
• Clerical Support
• Customer Service
• Communication Skills
• Computer Literacy
• NSW Health Systems
• Teamwork
• Initiative
• Adaptability
• Time Management