Administration Officer

Administration Officer - Sexual Health and Blood Borne Viruses Service

South Eastern Sydney Local Health District (SESLHD) is seeking an Administration Officer (Level 3) to join their Sexual Health and Blood Borne Viruses Service.

Where You'll Be Working

Population and Community Health (PaCH) is part of SESLHD and provides community health services to individuals, families, and the wider community across South Eastern Sydney. PaCH operates from various district hospitals, community-based facilities, and specialist clinics, collaborating with other service providers within SESLHD.

Learn more about SESLHD: South Eastern Sydney Local Health District.

About the Role

SESLHD's vision is 'exceptional care, healthier lives'. The Sexual Health and Blood Borne Virus Services (SHBBV) is a leading service in the prevention, diagnosis, and treatment of STIs and blood borne viruses. SHBBV serves approximately 28,000 clients annually across five SESLHD sites, including The Albion Centre (Surry Hills). The team comprises diverse professionals, making SHBBV one of Australia's largest services of its kind.

Services include STI screening, HIV and Hepatitis management, HIV prevention, gender-affirming hormone therapy, contraception, and terminations. The role focuses on supporting priority populations identified in NSW HIV and STI strategies.

As an Administration Officer, you will ensure high-quality reception and customer service. This includes booking appointments, registering and checking in patients, managing patient flow, and collaborating with clinical staff. Key responsibilities involve managing inquiries, accurate patient data entry, Medicare billing, and contributing to safety and quality initiatives. Strong customer service and communication skills are essential for maintaining a welcoming and professional environment.

Benefits

• Up to 12 allocated days off per year in addition to annual leave.
• Salary packaging options to reduce taxable income.
• Discounted gym memberships.
• Employee Assistance Program (EAP).
• Discounted Private Health Insurance.

Selection Criteria

• Demonstrated experience with Microsoft Office and database input.
• Experience in general office duties, including reception.
• Good verbal communication skills.
• Willingness to work shifts and locations as required.
• Capacity to work with minimal supervision and as part of a team in a high-pressure environment.
• Non-judgemental and empathic approach towards diverse individuals.

Information For Applicants

An eligibility list may be created for future vacancies. Applicants will be assessed against essential requirements and selection criteria. Recommended applicants will be reviewed for compliance with NSW Health policy directives.

SESLHD embraces diversity and is committed to an inclusive and collaborative work environment. Reasonable adjustments can be made to the recruitment process upon request.

Key skills/competency

Administration Officer, Reception, Customer Service, Data Entry, Microsoft Office, Patient Registration, Appointment Booking, Communication Skills, Teamwork, Health Services.