SESLHD - Administration Officer (Level 3) Sexual Health and Blood Borne Viruses Service
South Eastern Sydney Local Health District (SESLHD) · Surry Hills, New South Wales, Australia
- On site
- Full-time
- A$73,287 / year
- Surry Hills, New South Wales, Australia
Job highlights
- Administration Officer role in sexual health services.
- Manage appointments and patient flow.
- Utilize Microsoft Office and database software.
- Requires strong customer service skills.
- Work in a collaborative health environment.
About the role
Administration Officer - Sexual Health and Blood Borne Viruses Service
South Eastern Sydney Local Health District (SESLHD) is seeking an Administration Officer (Level 3) to join their Sexual Health and Blood Borne Viruses Service.
Where You'll Be Working
Population and Community Health (PaCH) is part of SESLHD and provides community health services to individuals, families, and the wider community across South Eastern Sydney. PaCH operates from various district hospitals, community-based facilities, and specialist clinics, collaborating with other service providers within SESLHD.
Learn more about SESLHD: South Eastern Sydney Local Health District.
About the Role
SESLHD's vision is 'exceptional care, healthier lives'. The Sexual Health and Blood Borne Virus Services (SHBBV) is a leading service in the prevention, diagnosis, and treatment of STIs and blood borne viruses. SHBBV serves approximately 28,000 clients annually across five SESLHD sites, including The Albion Centre (Surry Hills). The team comprises diverse professionals, making SHBBV one of Australia's largest services of its kind.
Services include STI screening, HIV and Hepatitis management, HIV prevention, gender-affirming hormone therapy, contraception, and terminations. The role focuses on supporting priority populations identified in NSW HIV and STI strategies.
As an Administration Officer, you will ensure high-quality reception and customer service. This includes booking appointments, registering and checking in patients, managing patient flow, and collaborating with clinical staff. Key responsibilities involve managing inquiries, accurate patient data entry, Medicare billing, and contributing to safety and quality initiatives. Strong customer service and communication skills are essential for maintaining a welcoming and professional environment.
Benefits
- Up to 12 allocated days off per year in addition to annual leave.
- Salary packaging options to reduce taxable income.
- Discounted gym memberships.
- Employee Assistance Program (EAP).
- Discounted Private Health Insurance.
Selection Criteria
- Demonstrated experience with Microsoft Office and database input.
- Experience in general office duties, including reception.
- Good verbal communication skills.
- Willingness to work shifts and locations as required.
- Capacity to work with minimal supervision and as part of a team in a high-pressure environment.
- Non-judgemental and empathic approach towards diverse individuals.
Information For Applicants
An eligibility list may be created for future vacancies. Applicants will be assessed against essential requirements and selection criteria. Recommended applicants will be reviewed for compliance with NSW Health policy directives.
SESLHD embraces diversity and is committed to an inclusive and collaborative work environment. Reasonable adjustments can be made to the recruitment process upon request.
Key skills/competency
Administration Officer, Reception, Customer Service, Data Entry, Microsoft Office, Patient Registration, Appointment Booking, Communication Skills, Teamwork, Health Services.
Skills & topics
- Administration Officer
- Healthcare Administration
- Patient Registration
- Medical Reception
- Customer Service
- Data Entry
- Microsoft Office
- NSW Health
- Public Health
- SESLHD
How to get hired
- Tailor your resume: Highlight administrative experience, Microsoft Office proficiency, and customer service skills relevant to the Administration Officer role.
- Address selection criteria: Directly respond to each selection criterion in your application, providing specific examples of your experience.
- Research SESLHD's values: Understand their CORE values (Collaboration, Openness, Respect, Empowerment) and demonstrate how you align with them.
- Prepare for interviews: Be ready to discuss your experience in high-pressure environments and your non-judgemental approach to diverse populations.
- Inquire about adjustments: If you require any adjustments for the application or interview process, contact SESLHD-Recruitment-PaCH@health.nsw.gov.au.
Technical preparation
Behavioral questions
Frequently asked questions
- What are the main responsibilities of an Administration Officer at SESLHD's Sexual Health and Blood Borne Viruses Service?
- The main responsibilities include booking appointments, registering and checking in patients, managing patient flow, handling inquiries, accurate data entry, and Medicare billing. You will also collaborate with clinical staff and contribute to safety and quality initiatives within the Sexual Health and Blood Borne Virus Services.
- What software skills are essential for this Administration Officer position at SESLHD?
- Essential software skills include demonstrated experience with Microsoft Office Suite and the ability to input data into database packages. Proficiency in these tools is crucial for managing patient records and administrative tasks.
- How does SESLHD support diversity and inclusion in its hiring process for the Administration Officer role?
- SESLHD embraces diversity as a strength and is committed to an inclusive work environment. They welcome applications from all individuals and offer reasonable adjustments to the recruitment process to ensure equal opportunity. You can contact SESLHD-Recruitment-PaCH@health.nsw.gov.au for specific accommodation needs.
- What is the typical work environment like for an Administration Officer in the Sexual Health and Blood Borne Viruses Service?
- The work environment is dynamic and can be high-pressure and high-volume, requiring the capacity to work with minimal supervision and as an effective team member. You will be interacting with a diverse range of people, including priority populations, requiring a non-judgemental and empathic approach.
- Can I apply for the Administration Officer role if I am not a permanent resident of Australia?
- Employment of temporary visa holders may be considered if no suitable permanent resident or citizen of Australia is identified for the position after appropriate labour market testing. The position is initially advertised as Permanent Full Time.
- What are the benefits of working as an Administration Officer for SESLHD?
- Benefits include up to 12 allocated days off annually, attractive salary packaging options, discounted gym memberships, an Employee Assistance Program, and discounted private health insurance.