Senior Technical Program Manager, Conversational AI

Senior Technical Program Manager, Conversational AI at SoundHound AI

Your Career, our Future—Together.

Ready to join something big? At SoundHound AI, we bring voice, generative, and conversational AI together to transform how people interact with products and services. From voice-enabled vehicles to food ordering and customer support, our multilingual, omnichannel technology already impacts hundreds of millions worldwide.

The Opportunity

Our mission is to enable the world with conversational intelligence, and our culture thrives on openness, innovation, and collaboration. As a Senior Technical Program Manager, Conversational AI, you’ll oversee complex programs that bring our conversational AI products to life, ensuring smooth execution across teams and clients while driving measurable impact. In this role, you'll collaborate with diverse, passionate professionals, bringing your ideas to life and watching them influence the direction of emerging technology. This is a unique chance to be part of the voice AI revolution, a field poised to redefine the tech landscape. Here, your contributions are visible, recognized, and crucial to our collective success.

What You'll Do

• Lead the intake of program requests, evaluate risks, and set priorities for engineering teams.
• Drive execution end-to-end, facilitate technical decisions and trade-offs, and resolve escalations.
• Collaborate across engineering, product, business development, IT/SRE, and operations to ensure alignment.
• Establish and refine processes that improve scalability, predictability, and visibility.
• Implement mechanisms to optimize engineering velocity and quality.
• Mentor TPMs and engineers, embedding accountability and continuous improvement in team culture.

What You'll Bring

• 8 years of equivalent professional experience with a Bachelor’s degree in Computer Science, Engineering, or a related field, or 6 years of equivalent experience with a Master’s degree.
• At least 3 years of professional experience as a Technical Program Manager, or Engineering Manager/Software Engineer with strong program management skills.
• Certified Scrum Master and/or PMP certification, or equivalent.
• Deep knowledge of conversational AI or AI-driven system implementation.
• Proven track record leading complex, multi-stakeholder projects across global teams.
• Expertise in project management methodologies, metrics, and scaling practices.
• Excellent communication skills with the credibility to influence across functions and leadership levels.

Workplace & Compensation

This role is available throughout Canada. Employees within a 100-kilometer radius of our Toronto office are expected to work from the office on three pre-scheduled “core days” each month to encourage cross-team connection and in-person collaboration. Compensation includes salary and equity, comprehensive healthcare, paid time off, and other benefits. Our recruiting team will provide a specific salary range based on location and years of experience.

Let's Start the Conversation

Join SoundHound AI and collaborate with colleagues worldwide who are shaping the future of voice AI. Guided by our values—supportive, open, undaunted, nimble, and determined to win—we strive to build breakthrough AI experiences together.

We provide reasonable accommodations for individuals with disabilities throughout the hiring process and employment. To view our job applicant privacy policy, please visit https://static.soundhound.com/corpus/ta/applicantprivacynotice.html.

Discover more about our philosophy, benefits, and culture at https://www.soundhound.com/careers.

Please beware of agency recruiters falsely stating that they represent SoundHound AI on job posts. Our job post above will note if we are utilizing a specific agency to assist with the search. Our recruiters use @soundhound.com email addresses exclusively.

Key skills/competency

• Conversational AI
• Program Management
• Technical Leadership
• Cross-functional Collaboration
• Risk Management
• Process Improvement
• Agile Methodologies
• Scrum
• PMP
• AI-driven Systems