Business Analyst - Project Control Intern

About Sound Transit

This is a paid internship, with an hourly rate ranging from $22/hr to $39/hr, depending on the role and qualifications. Higher rates are offered for those currently pursuing graduate-level degrees. Sound Transit also provides a competitive benefits package with a wide range of offerings.

Health Benefits

• Two choices of medical plans, a dental plan, and a vision plan at no cost for employee coverage.
• Comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Employee Assistance Program.

Paid Time Off

• An accrual of up to 4 hours per pay period.
• Up to 2 floating holidays.
• Full-time interns will receive an ORCA card at no cost, usable on buses, trains, water taxis in the Puget Sound region, Monorail, and Seattle Streetcar.

In addition to compensation and benefits, Sound Transit fosters work-life balance, opportunities for professional development, and recognition from colleagues.

Tentative 2025 Internship Dates

• Semester students: May 19 to July 25
• Quarter students: June 16 to August 22

Department Overview

Sound Transit’s Capital Delivery Transformation department oversees Capital System Expansion Implementation across the Puget Sound region, including Link, Sounder, ST Express, and Tacoma Link. The Business Analyst - Project Control Intern will join the team responsible for Document Control services and gain valuable insight into managing a large regional transit system.

Primary Duties and Responsibilities

The Business Analyst - Project Control Intern will perform a variety of duties to support technology initiatives and records management within the capital program:

• Supports technology initiatives relating to the capital program, including administration, technical support, and testing for Electronic Content Management systems (ECMs), capture, e-signature, reporting, data migration, data integration, workflow, and other technology tools and systems.
• Executes design and configuration requirements in the ECM and third-party solutions.
• Manages user and group access control permissions and assigns classifications to protect and secure access to content structures and records based on legal, privacy, and customer constraints.
• Gathers and analyzes end-user business needs to develop and document detailed requirements to align with the Capital Program’s and Agency's enterprise architecture and industry best practices.
• Develops and executes plans for electronic records management solutions to meet sustainability standards as defined for the agency and in accordance with state and federal guidelines; creates testing and quality assurance plans for new solutions being deployed across the Capital Program.
• Partners with IT and inter-department customers to create and implement a standard file plan to properly classify records; provides oversight for the deployment of standard metadata.
• Partners with IT and business stakeholders, analyzing existing business processes that support the creation and maintenance of records in electronic format and in applying appropriate technologies to automate manual record-keeping tasks; prepares plans for continuous process improvements across the Capital Program and departments.
• Understands business needs and identifies opportunities for process improvement in alignment with Agency electronic systems.
• Researches new technologies, systems, and tools to enable more efficient data collection, collaboration, communication, and business processes; assesses impact on organizational efficiency and effectiveness, makes recommendations, and implements solutions.
• Develops system integration and migration strategies to ensure the long-term preservation and integrity of records and related metadata over their required lifetime as information systems are upgraded or replaced.
• Promotes awareness of electronic records management requirements and technology solutions across the Agency, Capital Program, staff, contractors, and consultants, as outlined in federal and state records retention laws.
• Partners with IT and Human Resources to develop automated training for long-term sustainability of the program.
• Demonstrates Sound Transit’s Values in every interaction.
• Follows Agency safety rules, regulations, and procedures pertaining to assigned duties and responsibilities.
• Integrates sustainability into everyday business practices.

Potential Projects That May Be Assigned

Interns may contribute to projects such as:

• Permission group mapping for data migration.
• Creating a ticketing system using SharePoint lists and Power Automate.
• Creating a notification/workflow approval system using SharePoint lists and Power Automate.
• Creating Power BI dashboards for various SharePoint functions, including number of users in sites, access groups, and terabytes of information.

Minimum Qualifications

Applicants must be current college students in good academic standing, enrolled in an accredited associate, bachelor's, or graduate degree program in Records Management or Business, or a relevant two-year certificate.

Additional Skills

• Power BI
• Power Automate
• SharePoint
• PowerApps

Preferred Qualifications

• Microsoft Power BI, Power Automate, SharePoint, Power Apps
• Records Management
• Process Mapping with swim lanes

Physical Demands/Work Environment

Work is performed in a standard office environment. This role may involve standing, walking, bending, reaching, stooping, and lifting objects up to 25 pounds. Occasional exposure to dangerous machinery may occur when visiting job sites during construction and when working in the field. The Agency prioritizes a safe and healthy work environment, providing appropriate safety and equipment training.

Sound Transit is an equal employment opportunity employer, committed to diversity and inclusion.

Key skills/competency

• Project Control
• Business Analysis
• Electronic Content Management (ECM)
• Records Management
• Process Improvement
• Data Migration
• SharePoint
• Power Automate
• Power BI
• Workflow Automation