Solutions Manager, ACO

About Sound Physicians

Founded in 2001 and headquartered in Nashville, TN, Sound Physicians is a nationally respected, physician-led medical group practicing in 400+ hospitals across 45 states. Our team of 4,000+ clinicians and 1,000+ business professionals across the country is united by one mission: to build exceptional clinical partnerships that unlock quality, affordable, dignified care for everyone - no matter who they are or where they live. With physician-led clinical teams and more than two decades of operational expertise, we’ve refined what it takes to consistently deliver exceptional care in hospital medicine, emergency medicine, critical care, anesthesia, and telemedicine.

Why join us?

• A remote-first culture that values flexibility and collaboration
• Opportunities to grow your career while making a real impact
• A team that champions inclusivity, innovation, and excellence

Whether working virtually or onsite at one of our practices, you’ll be part of a purpose-driven organization shaping the future of healthcare. Sound Physicians offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending account
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a rate of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

About the Role

The Solutions Manager, ACO serves as both a product leader and analyst, responsible for leading the planning, execution, and delivery of strategic business solutions that improve processes, optimize workflows, and enhance operational performance. This role combines business analysis and solution design with project management, to ensure solutions meet business objectives across products, with on time delivery and with high quality outcomes. The ideal candidate has 5+ years of experience, is comfortable managing small to medium projects and being a key player within large projects, and collaborates effectively with senior executives and cross-functional stakeholders. This role directly contributes to strategic growth, operational efficiency, and cost savings by leading high-impact initiatives that align with organizational goals and deliver measurable business value.

Essential Duties and Responsibilities

• Map current state and end state of business processes with lean six sigma tooling and methodologies
• Lead and contribute to end-to-end project management for business solution initiatives, including planning, scheduling, budgeting, risk management, and stakeholder communication.
• Gather and analyze business requirements, identify process gaps, and design solutions that align with organizational goals. Create detailed process flow diagrams and identify opportunities for workflow optimization.
• Serve as the primary liaison between business stakeholders, senior executives, and technical teams, ensuring solutions meet business needs.
• Drive workflow redesign and process improvement efforts across departments or functions for strategic initiatives.
• Key player in managing small to medium projects, contribute to large project solution design, ensuring alignment with business objectives and timely delivery of outcomes.
• Collaborate with IT, ACO, telemedicine, Operations, Vendors and other business units to implement technology and process solutions.
• Develop products documentation, status reports, dashboards, and metrics to track progress and ensure accountability.
• Manage risks and issues proactively, implementing mitigation strategies to ensure successful project outcomes.
• Lead change management efforts by developing communication plans, facilitating stakeholder engagement, and supporting adoption of new processes and systems.
• Facilitate workshops, meetings, and change management activities to promote adoption of new solutions.

Values

• Drive: Motivated to succeed and get things done at a high level of achievement
• Intellectual Curiosity: Demonstrates a genuine interest in learning new things and wants to know the reason “why” behind the way things are done
• Resourcefulness: Proactive willingness to utilize available information and tools to figure things out
• Strategic Thinking: Demonstrates the ability to look at the big picture and proactively develop a plan of action

Knowledge, Skills, and Abilities

• Effectively engages and collaborates with senior leaders, including Chief level roles within the organization, presenting complex information clearly, aligning project goals with organizational priorities, and driving consensus and decision-making at the executive level.
• Proven ability to translate business objectives into actionable project plans and measurable deliverables
• Skilled in facilitating cross-functional decision-making and driving alignment among diverse stakeholders
• Strategic thinking with strong analytical and problem-solving abilities.
• Proficient in project management and business analysis tools and methodologies.
• Knowledge of process improvement methodologies (Lean, Six Sigma, Agile) is a plus.
• Strong interpersonal skills and high emotional intelligence with the ability to influence and drive consensus.

Education and Experience

• Bachelor’s degree in Business, IT, or related field; MBA or equivalent preferred.
• Lean Six Sigma certification, PMP, CAPM, CBAP, or similar certification is highly desirable.
• 5+ years of experience in product management, business analysis, and/or business/solution management.
• Proven experience leading small to medium projects and communicating with senior executives.
• Experience in workflow redesign, process improvement, or operational excellence initiatives.
• Strong experience in process mapping of current state to future state, creating solution to meet the needs of future state design and supporting change management.
• Exceptional communication, facilitation, and stakeholder management skills.
• Ability to manage multiple priorities in a fast-paced, cross-functional environment.
• Experience with vendor management and contract negotiation is desirable.

Key skills/competency

• Business Analysis
• Solution Design
• Project Management
• Process Improvement
• Workflow Optimization
• Stakeholder Management
• Lean Six Sigma
• Change Management
• Strategic Planning
• Cross-functional Collaboration