Atlassian Engineer

About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Role Summary

IT at Sophos delivers world-class IT applications, infrastructure, and services, enabling the company vision and strategy delivery. This department is led by a leadership team with extensive experience leading IT functions in the security industry, and our technical contributors are widely held as industry experts in their domain. We consistently encourage innovation and agility to foster best-in-class solutions. As a team member, we are committed to investing in your professional development to ensure you have opportunities to advance in your career.

Our Infrastructure and Services team has three pillars:

• IT Service Desk supports all Sophos employees, from new joiners and break-fixes to new service introductions.
• The infrastructure team looks after diverse corporate services that all employees depend on.
• Our operations center provides 24/7 incident support to product and IT teams.

We are looking for an Atlassian Engineer to join our infrastructure team and manage the Atlassian platform and products for the whole company. You will be responsible for creating and maintaining Jira projects and Confluence spaces, as well as providing support and training to users across different teams. You will also collaborate with other IT experts to ensure the security, performance, and availability of the Atlassian platform. The successful candidate will play a key role in enabling the organisation’s adoption of Atlassian Rovo and AI‑driven productivity features. You will help teams leverage AI‑powered search, summarisation, automation, and knowledge discovery to improve efficiency and collaboration across the business. If you have experience in administering and customizing Atlassian tools, as well as excellent communication and problem-solving skills, we would love to hear from you.

What You Will Do

• Set up and manage Jira projects and Confluence spaces with customisation and automation.
• Manage external user access ensuring least privileged principle.
• Basic troubleshooting to handle access issues for Jira and Confluence.
• Create and maintain comprehensive documentation, including user guides, best practices, and troubleshooting procedures.
• Enable, configure, and optimise Atlassian Rovo across Jira, Confluence, and other Atlassian Cloud products, ensuring effective enterprise‑wide adoption.
• Identify and propose automation opportunities; prototype and implement with stakeholders.
• Working knowledge of Python (or similar) to use Atlassian APIs for bulk changes and tooling
• Integrate Atlassian products with other systems such as source control, Aha, Sentry.io, etc
• Evaluate new business requirements and convert them into technical requirements for delivery.
• Design and document the future way teams should work using Atlassian tools.
• Drive adoption: onboarding, comms, training, success metrics.
• Partner with Product/Engineering/Operations to scale usage sustainably
• Upskill members of the Service Desk on the Atlassian platform.
• Manage complex, mid to large-sized project implementations.
• Hands‑on experience configuring or deploying Atlassian Rovo (or equivalent enterprise AI assistants).
• Atlassian certifications: Jira Administration for Cloud Certification, Managing Jira Projects for Cloud Certification, Managing Jira Service Projects for Cloud Certification, Confluence Administration for Cloud Certification.

What You Will Bring

• Good understanding of what Atlassian Services are and what they are used for.
• In-depth knowledge on Jira and Confluence features such as advanced roadmaps, macros, reporting tools such as filters and dashboards.
• In-depth knowledge of Jira/Confluence Automation and APIs
• Managing Jira and Confluence add-ons
• Licensing and billing for Atlassian products
• Driving business adoption for new Atlassian product/feature releases
• Improving Atlassian Cloud security and data governance.
• Requirements elicitation (workshops, interviews, user journeys)
• Stakeholder management and expectation-setting
• Writing clear problem statements, user stories, acceptance criteria
• Solution design: options, trade-offs, impact/risk, rollout plan
• Operating model thinking (support model, governance, change control)

Desired

• Hands-on experience configuring or deploying Atlassian Rovo (or equivalent enterprise AI assistants).
• Basics of python to use Atlassian API capabilities for bulk changes- desired
• Atlassian certifications: Jira Administration for Cloud Certification, Managing Jira Projects for Cloud Certification, Managing Jira Service Projects for Cloud Certification, Confluence Administration for Cloud Certification.

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key skills/competency

• Atlassian Platform Management
• Jira and Confluence Administration
• Atlassian Rovo Configuration
• API Integration
• Python Scripting
• IT Security and Data Governance
• Requirements Elicitation
• Stakeholder Management
• Solution Design
• Agile Methodologies