AI Solutions Engineer
Sophos · Canada
- Hybrid
- Full-time
- CA$129,500 / year
- Canada
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Job highlights
- Guide AI strategy and roadmap for Sales.
- Architect and build AI agents and automations.
- Integrate AI solutions with enterprise systems.
- Drive AI adoption and best practices.
- Measure and optimize AI performance.
About the role
About Us
Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.
Role Summary
We are seeking an AI Solutions Engineer to guide the strategy, architecture, and hands-on development of AI-powered agents, workflows, and automation solutions that materially improve Sales performance. This role combines elements of AI product management, architecture, and hands-on solution development.
This is a hybrid execution and builder role. You will:
- Guide and develop the Sales AI roadmap
- Develop scalable agentic solutions
- Build production-grade AI agents and automations
- Enable citizen developers across Sales
- Serve as the primary AI subject matter expert for the organization
You will work at the intersection of Sales, Sales Engineering, Operations, IT Enterprise Architecture, and Development — ensuring AI solutions are practical, secure, scalable, and outcome-driven. This role is critical to enabling sellers and Sales Engineers to operate faster, smarter, and with higher impact across the entire customer lifecycle.
What You Will Do
Sales AI Strategy and Roadmap
- Guide the end-to-end AI strategy for Sales aligned to Sophos’ AI-first framework
- Identify and prioritize high-ROI AI use cases across the Sales lifecycle (discovery, qualification, scoping, proposals, competitive positioning, win/loss, reporting)
- Develop and maintain a multi-quarter AI roadmap with clear business impact metrics
- Align initiatives with enterprise architecture, governance, and security standards
AI Engineer and Hands-On Development
- Architect and build AI agents using Microsoft Copilot Studio, Power Automate, and the broader Power Platform
- Design multi-agent workflows, orchestrations, and structured automation patterns
- Integrate agents with enterprise systems (Salesforce, data warehouses, SharePoint, Teams, internal tooling)
- Develop reusable blueprints, templates, and connectors to accelerate future builds
- Prototype rapidly, validate with users, and evolve solutions to production scale
- You will not just ideate – you will build.
Cross-Functional Collaboration & Delivery
- Partner with the SE Development team to transition prototypes into hardened, scalable production solutions
- Collaborate with IT Enterprise Architecture to ensure governance, compliance, and data security
- Work with Sales, SE Ops, and Business Operations to translate workflows into AI-enabled solutions
Enablement, Evangelism & Adoption
- Drive adoption through workshops, office hours, and leadership engagement
- Host internal workshops, training sessions, demos, and office hours
- Build prompt guides, how‑to resources, and role‑specific enablement materials
- Act as a champion for AI‑enhanced productivity and best‑practice usage patterns
- Lead the Sophos SE AI Interlock team in partnership with our Product groups
Measurement and Continuous Optimization
- Define KPIs tied to revenue lift, efficiency gains, cost reduction, and quality improvements
- Implement telemetry and usage tracking for AI agents
- Refine agents based on adoption patterns and performance data
- Publish impact summaries demonstrating measurable business value
Key skills/competency
- AI Solutions Engineering
- Salesforce Integration
- Microsoft Copilot Studio
- Power Automate
- Power Platform
- AI Agents
- Workflow Automation
- Enterprise Architecture
- Data Security
- Stakeholder Management
Skills & topics
- AI Solutions Engineer
- AI
- Machine Learning
- Cybersecurity
- Sales Enablement
- Automation
- Power Automate
- Copilot Studio
- SaaS
- Low-code
How to get hired
- Tailor your resume: Highlight experience with Power Automate, Copilot Studio, and AI agent development, aligning with Sophos' AI-first approach.
- Showcase relevant projects: Detail your hands-on experience building and integrating AI solutions and automation workflows in previous roles.
- Demonstrate collaboration skills: Provide examples of working with cross-functional teams and enabling citizen developers.
- Prepare for technical questions: Be ready to discuss AI strategy, architecture, and specific tools like Microsoft Power Platform.
- Understand Sophos' mission: Research Sophos' cybersecurity solutions and how AI contributes to their sales enablement.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the work arrangement for the AI Solutions Engineer role at Sophos?
- Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. For this AI Solutions Engineer position, it is likely to be predominantly remote, but confirm during the application process if any in-office presence is required in your specific location.
- What is the expected salary range for an AI Solutions Engineer at Sophos in Canada?
- In Canada, the base salary for this AI Solutions Engineer role ranges from $77,700 to $129,500 annually. This is in addition to target sales commissions and a comprehensive benefits package. The exact salary will depend on your skills, experience, and other factors.
- What are the key technical skills required for the AI Solutions Engineer role at Sophos?
- The key technical skills for the AI Solutions Engineer role include hands-on experience with Power Automate, Power Apps, or similar low-code tools, and experience building AI agents or conversational systems using Copilot Studio or similar platforms. A strong understanding of enterprise integration patterns, APIs, and translating business workflows into AI solutions is also crucial.
- Does Sophos sponsor work visas for the AI Solutions Engineer position?
- Sophos states that applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. Therefore, this role is unlikely to be eligible for visa sponsorship.
- How does Sophos use AI in its hiring process for the AI Solutions Engineer role?
- Sophos may use artificial intelligence (AI) tools to assist with parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These AI tools are used to support the recruitment team but do not replace human judgment in the final hiring decisions.
- What is the importance of AI strategy and roadmap development in this AI Solutions Engineer role?
- The AI Solutions Engineer is responsible for guiding the end-to-end AI strategy for Sales, aligning it with Sophos' AI-first framework. This includes identifying and prioritizing high-ROI AI use cases and developing a multi-quarter AI roadmap with clear business impact metrics to drive sales performance.
- Can I apply for the AI Solutions Engineer role at Sophos even if I don't meet every qualification?