Technical Account Manager
@ Sony Interactive Entertainment

London, England, United Kingdom
$120,000
On Site
Full Time
Posted 2 days ago

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XXXXXXXX XXXXXXXXXXX XXXXXXX***** @sony.com
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Job Details

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Recognized as a global leader in entertainment, PlayStation offers a wide range of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, and acclaimed software titles from PlayStation Studios.

About The Role

The Technical Account Manager role in the Developer Technology Group is ideal for candidates with a client-centric mentality and basic experience in game development or technical support. In this role, you will liaise between our platform and development teams, aiding in the integration of PlayStation technologies and supporting developer needs.

Key Responsibilities

  • Support developers in adopting PlayStation tools and technologies.
  • Provide proactive and reactive solutions to partner needs.
  • Manage technical relationships with assigned partner studios.
  • Collaborate with internal engineering and account teams to resolve issues.
  • Document and raise developer feedback for platform improvements.
  • Prepare and deliver technical presentations and training.
  • Participate in developer events and knowledge-sharing initiatives.
  • Maintain accurate records of partner interactions and achievements.

Qualifications

  • Service or customer centered demeanor with strong soft skills.
  • More than 3 years experience in game development, QA, production, or technical support.
  • Familiarity with console development environments and publishing workflows.
  • Understanding of game development pipelines, technical risks, and cross-collaboration.
  • Basic technical proficiency in C/C++, Python, Java, or similar languages.
  • Strong communication and organizational skills.
  • Adept at presenting technical information to varied audiences.
  • Ability to work independently and manage multiple tasks.

Equal Opportunity Statement

Sony Interactive Entertainment is an Equal Opportunity Employer. We welcome applicants regardless of gender, race, religion, disability, age, sexual orientation, or any other legally protected category. We are committed to creating an inclusive environment and empower our diverse team.

Key skills/competency

  • Technical Support
  • Game Development
  • Console Technology
  • Developer Relations
  • Project Management
  • Presentation Skills
  • Problem Solving
  • Collaboration
  • Feedback Analysis
  • Training Delivery
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How to Get Hired at Sony Interactive Entertainment

🎯 Tips for Getting Hired

  • Customize your resume: Highlight game development and tech support experience.
  • Showcase technical skills: Emphasize programming basics and console experience.
  • Research Sony Interactive Entertainment: Understand culture and product lines.
  • Prepare examples: Detail projects on problem solving and client relations.

📝 Interview Preparation Advice

Technical Preparation

Review basic programming in C/C++ and Python.
Study PlayStation integration guides and FAQs.
Examine case studies on technical problem resolution.
Practice technical presentations with concise explanations.

Behavioral Questions

Describe a challenging client interaction.
How do you prioritize multiple tasks?
Share an example of team collaboration.
Explain how you receive and use feedback.

Frequently Asked Questions