Service Advisor - Audi Downtown Nashville

@ Sonic Automotive

Company Description

At Audi Downtown Nashville, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future.

Purpose

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities

• Schedule service appointments and obtain customer/vehicle data.
• Greet customers in a timely, friendly manner.
• Provide complete and accurate written cost estimates for labor and parts.
• Establish promised service times and track repair progress.
• Communicate changes in estimates or timeline, obtaining proper authorizations.
• Test-drive vehicles or refer to a test technician as needed.
• Maintain Customer Satisfaction Index comparable to manufacturer averages.
• Advise customers on vehicle care and maintenance per manufacturer specifications.
• Meet dealership standards for hours per customer repair order written.
• Comply with all federal, state, and local regulations and safety policies.

Qualifications

• High school diploma or equivalent.
• Two years of experience in a dealership position.
• General knowledge of vehicle mechanical operations.
• ASE certification and sales experience preferred.
• Excellent communication skills and professional appearance.
• Must pass pre-employment tests including background checks and drug tests.

Additional Information

Enjoy comprehensive training, competitive compensation, and unparalleled benefits at Audi Downtown Nashville. Experience the best in the automotive industry with opportunities for advancement.

Key skills/competency

• customer service
• scheduling
• communication
• sales
• vehicle maintenance
• cost estimation
• dealership
• ASE
• safety compliance
• problem solving