6 days ago
IT Support Specialist
Somewhere
Hybrid
Full Time
$18,000
Hybrid
Job Overview
Job TitleIT Support Specialist
Job TypeFull Time
CategoryCommerce
Experience5 Years
DegreeMaster
Offered Salary$18,000
LocationHybrid
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Job Description
IT Support Specialist at Somewhere
This is a full-time remote role for an IT Support Specialist at a growing US based company. The IT Support Specialist will be the first point of contact for our clients and team members, helping them resolve technical issues and ensuring smooth operations of IT systems. You will handle troubleshooting, system maintenance, and provide assistance with software and hardware-related problems. This role requires a proactive and customer-centric mindset, along with strong technical knowledge to address a variety of IT issues.
Responsibilities
- Technical Support: Provide first-level support to clients and internal teams via email, phone, and remote desktop tools.
- Troubleshooting: Diagnose and resolve hardware, software, and network-related issues in a timely manner.
- System Maintenance: Assist in the setup, configuration, and maintenance of company systems, hardware, and software.
- User Support: Guide users through problem-solving processes and provide training on software or system use when necessary.
- Escalation: Identify complex issues and escalate them to the appropriate team or department when needed.
- Documentation: Maintain detailed records of technical issues, resolutions, and system configurations using a ticketing system.
- Software Installation: Support the deployment of new software and updates, ensuring compatibility and smooth operation.
- Network Management: Assist with basic network troubleshooting, including connectivity issues and minor server maintenance.
- Incident Reporting: Track, document, and analyze recurring issues to improve overall system efficiency and prevent future problems.
Requirements
Experience
- 2+ years of experience in an IT Support role, preferably in a fast-paced or customer-facing environment.
- Experience working remotely and supporting international clients is a plus.
Technical Skills
- Strong knowledge of Windows, macOS, and/or Linux operating systems.
- Familiarity with cloud services (e.g., AWS, Google Cloud, Azure).
- Experience with IT support tools (e.g., remote desktop applications, ticketing systems).
- Knowledge of basic networking principles (TCP/IP, DNS, VPNs, etc.).
- Experience with hardware troubleshooting and maintenance.
Communication Skills
- Excellent written and verbal communication skills in English and Spanish (Portuguese is a plus).
- Ability to explain complex technical issues to non-technical users.
- Problem-Solving: Strong analytical and problem-solving skills with the ability to work independently.
- Customer Service: Experience in delivering outstanding customer support and service in a fast-paced environment.
Compensation
$1,000 - $2,000 per month, paid in USD depending on experience
Details
Independent contractor agreement paid 2x monthly. Client has a desire for long term commitment
Key skills/competency
- Technical Support
- Troubleshooting
- System Maintenance
- User Support
- Network Management
- Windows
- macOS
- Cloud Services
- Ticketing Systems
- Customer Service
How to Get Hired at Somewhere
- Research Somewhere's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight IT support experience, technical skills (Windows, macOS, cloud, ticketing), and customer service achievements for Somewhere.
- Showcase problem-solving: Prepare examples of how you've diagnosed and resolved complex IT issues, especially in remote settings.
- Emphasize communication skills: Practice explaining technical concepts clearly and concisely, especially given the English and Spanish requirement.
- Demonstrate remote work proficiency: Be ready to discuss your experience and best practices for successful remote collaboration and client support.
Frequently Asked Questions
Find answers to common questions about this job opportunity
01What is the primary focus of the IT Support Specialist role at Somewhere?
02What operating systems should I be proficient in for this Somewhere IT Support role?
03Does Somewhere offer remote work for the IT Support Specialist position?
04What communication skills are essential for the IT Support Specialist at Somewhere?
05What type of IT support tools experience is expected for this role at Somewhere?
06How important is customer service experience for an IT Support Specialist at Somewhere?
07What is the employment type and payment frequency for this IT Support Specialist position at Somewhere?
08Will I need to manage network issues in this IT Support Specialist role at Somewhere?
09What cloud services knowledge is beneficial for applying to Somewhere's IT Support Specialist position?
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