Warranty Services Data Entry Clerk

Job Description Summary

The Warranty Services Data Entry Clerk at SOLV Energy will primarily focus on maintaining the Warranty Tracker, ensuring accurate and timely data management for a leading infrastructure services provider in the power industry.

Position Responsibilities and Duties

• Ensure compliance with company standards and procedures.
• Monitor SOLV Warranty emails and accurately enter claims and updates into the Warranty Tracker.
• Provide Open Warranty Reports for Warranty Manager, Executives, and Owners as requested.
• Assist with maintaining the warranty filing system.
• Complete other responsibilities as assigned, contributing to an efficient and organized workflow.

Objectives or Goals to Measure Performance

• Adherence to SOLV and other Company policies and procedures.
• Work within SOLV’s business processes and ensure an efficient working environment.
• Quality control: accurate work product, integrity, and excellence of completed project documents.
• Customer/Client Satisfaction through effective coordination.
• Improved user proficiency and user satisfaction with processes.
• Continual personal growth and education in relevant areas.

Minimum Skills or Experience Requirements

• Effective written and verbal English language communication skills.
• Excellent customer service and interpersonal skills.
• Able to work independently or effectively within a project team.
• Demonstrated attention to detail for accurate record-keeping.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Knowledge of SmartSheet.
• Proven data entry experience.
• Ability to work efficiently in a fast-paced environment.
• Able to use independent judgment and demonstrate self-starting initiative.
• Knowledge of office practices, procedures, and documentation.

Physical Demands and Environmental Conditions

This role may involve working in a high-stress environment, requiring constant ability to see details at close range and at a distance, hear, talk, and possess depth perception. Extended periods of time sitting in front of a computer using finger dexterity and near and far vision are also expected.

Key skills/competency

• Data Entry
• Microsoft Office Suite
• SmartSheet
• Customer Service
• Attention to Detail
• Communication Skills
• Warranty Claims
• Office Procedures
• Reporting
• Independent Work