Implementation Specialist Field Engineer

About Solera Holdings, LLC.

Solera is a global leader in B2B & B2C SaaS & Hardware, Data solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity to support connectivity across the vehicle and property value chain. Solera's solutions bring together customers, insurers, and suppliers, empowering smarter decision-making through service, software, enriched data, proprietary algorithms, and machine learning that deliver insight and ensure customers' vehicles and property are optimally maintained and expertly repaired. The company is active in over 90 countries across six continents, processing more than 300 million digital transactions annually for over 235,000 customers and partners. By drawing on the market-leading solution capabilities and business process best practices from its technologies around the world, Solera provides unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward.

The Role

We are looking for an Implementation Specialist (Field Engineer), as part of the Professional Services team, who will be responsible for delivery of complex and bespoke customer installations, customer site visits for escalated product fault diagnosis, repairs and replacement and technical customer Training. This role reports directly into Head of Implementation for North Europe & Africa.

What You’ll Do

• Support the pre and post sales process by recommending best practice use of the established Fleet Solutions.
• Act as a technical customer-facing expert, able to communicate clearly with both business and technical contacts regarding dashcams and telematics.
• Gather all customer requirements to deliver a thorough and customer-focused implementation.
• Develop the Statement of Work based on customer requirements.
• Collaborate with product and training teams to deliver customer requirements and the broader Solera team to deliver new product developments.
• Configure the business configuration on the platform based on customer requirements.
• Serve as an SME in Fleet Solutions, particularly understanding the hardware and installation of products.
• Deliver Customer technical and Engineer PBET Training.
• Provide technical support to internal stakeholders on occasion.
• Troubleshoot kit issues, perform on-site diagnosis, repair and/or replace necessary equipment to ensure SLAs are met and customer downtime is minimized.
• Align cross-functionally with product and sales to ensure alignment on the roadmap and delivery in line with customer/revenue expectations.
• Provide bespoke Installation Guides to our Customers and third-party associated installation partners.
• Manage complex pilots and service visits, providing on-site support as necessary.
• Collaborate with the Implementation Associate to manage contractors, ensuring compliance with project specifications and timelines.

What You’ll Bring

• University Degree in Business, Engineering, or equivalent.
• Extensive experience in the automotive industry, with a strong background in bespoke aftermarket installations and complex service visits.
• Technical requirements gathering or business analysis experience, ideally in fleet or automotive markets, able to ‘think out of the box’ to deliver value solutions to customers.
• Commercially aware and able to support sales opportunities to deliver best results with least cost.
• Expertise in diagnosing and resolving vehicle equipment faults, ensuring minimal downtime for clients.
• Full understanding and knowledge of PLG, LGV and HGV, ECU CANBUS, FMS and Multi-Plex vehicle wiring systems.
• Ability to work with and have solid understanding in TFL's DVS and additionally VOSA and MOT regulatory compliance.
• At least 5+ years of experience in vehicle telematics, comms, and video systems with proven installation experience to recognized industry standards.
• Proven ability to deliver PBET (Performance-Based Equipment Training) to a high standard, enhancing customer and driver knowledge.
• Strong technical acumen and hands-on skills for onsite support and troubleshooting.
• Excellent communication and interpersonal skills for effective customer and driver training sessions.
• Ability to work independently and as part of a team, demonstrating flexibility and adaptability in a dynamic environment.
• Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders.
• Meticulous attention to detail.
• Extensive use of JIRA, Confluence and Office365.
• Experience of technical & hardware implementations/integration projects and configuration.
• Experience with Agile Methodologies such as Scrum, but also with more traditional structured approaches such as Waterfall project implementations is advantageous.

What We Offer

• Terrific opportunity to work for a Global leader in SaaS & Hardware.
• Deliver cutting-edge products for our customers, who include some of the biggest global brands.
• Flexible work arrangements / hybrid work.

Key skills/competency

• Implementation Specialist
• Field Engineer
• Automotive Industry
• Fleet Solutions
• Telematics
• Hardware Installation
• Customer Training
• Technical Support
• SaaS
• B2B