Patient Service Representative I

Overview

The Patient Service Representative I at Solaris Health Holdings LLC is responsible for providing exemplary customer service and ensuring a seamless patient experience both by phone and in person.

Essential Responsibilities

This role includes coordinating clerical tasks and managing patient flow effectively:

• Greeting patients and visitors in person and on the phone.
• Registering new patients and updating existing records.
• Handling patient payments including co-payments and outstanding balances.
• Scanning, filing, and managing medical records and related documentation.
• Coordinating referrals, authorizations, and scheduling appointments.
• Maintaining a clean and organized front desk area.
• Ensuring compliance with HIPAA and other healthcare regulations.

Key skills/competency

• Customer Service
• EMR
• Scheduling
• Clerical Skills
• Medical Terminology
• Insurance Verification
• Communication
• HIPAA
• Microsoft Office
• Organizational Skills