Banking Services Representative

Job Summary

Join Sola in continuing to transform payment processing! Our employees take personal responsibility for ensuring our merchants and vendor partners have the tools and guidance they need to be successful. If you are driven to help us create next-generation payment solutions, eager to effect change, and passionate about providing excellent customer support, we want to talk to you!

The Banking Services Representative is focused on handling all updates to accounts, will be the main point of contact regarding account changes, and will play a critical role in determining merchant success and satisfaction through effective communication.

Duties And Responsibilities

• Provide high quality support to merchants by responding to inquiries
• Handle all account transactions such as rate updates, information changes and closing accounts
• Work closely with banks on resolving any outstanding issues
• Communicate with other departments on any unresolved matters
• Handle all fees that are associated with accounts and update as needed
• Work with banks on any rejections and resolve in a quick and efficient manner
• Work with merchants in a professional manner to handle all questions regarding their accounts

Requirements And Qualifications

• High school diploma or equivalent, Associate’s or Bachelor’s preferred
• 2-3+ years of related experience preferred
• Excellent telephone, interpersonal and verbal communication skills.
• Strong problem-solving and negotiation skills; handle difficult calls, identify and resolve/escalate complex problems
• Proven commitment to high quality customer service and a customer-first approach to problem solving
• Must be able to work independently with minimal supervision using pre-set company policies, procedures and standards as well as contractual agreements as guidelines for interaction and activity.
• Efficient time management skills to maximize the number of items that can be resolved while maintaining a high level of detail in notes and follow-up
• Must be able to work in a fast-paced environment as part of a team but assume ownership and responsibility for team and self-assigned work.
• Ability to enforce company policy
• Experience In the payments industry is required
• Proficient in Microsoft Office applications

Location

Hybrid based out of our Brooklyn, NY office or Remote USA

Salary Range

$40-$50/hr

About Sola

Sola is a leading payments provider offering a full suite of merchant services, including payment processing, gateway solutions, and PayFac capabilities. With strong partnerships across key verticals and a deep integration with ISV platforms, we deliver innovative and scalable solutions that help businesses of all sizes manage their payments efficiently. Headquartered in New York, our company is known for its customer-first approach, cutting-edge technology, and commitment to driving seamless transactions. Sola is a forward-thinking fintech company committed to "powering prosperity through exceptional experiences." Sola is more than just a payment technology provider; it is a trusted partner. It aligns its expertise with the aspirations of its customers, ensuring sustainable growth by offering seamless, scalable solutions that fit the unique needs of every client. Through its deep understanding of both technological advancements and human connection, Sola leads the future of payments with an emphasis on clarity, simplicity, and support.

Equal Employment Opportunity Policy

Sola provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Key skills/competency

• Banking Services Representative
• Payment Processing
• Merchant Services
• Customer Support
• Account Management
• Problem Solving
• Communication Skills
• Time Management
• Fintech
• Microsoft Office