Job Overview
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Job Description
About the Role
At Soho House, a Server is responsible for understanding, discussing, and educating members and guests on all menu items, including any applicable allergies, while presenting an approachable and elevated experience by adhering to Soho House Service Standards. The Server plays a crucial role in ensuring the success of service and guest satisfaction. This role also involves collaborating with other team members, completing pre-service and post-service duties, accurately entering orders into the POS system, and being attentive during service to support additional member or guest requests.
A successful Server maintains a positive and influential attitude, is detail-oriented, process-driven, and flexible. They must be able to work effectively under pressure to ensure seamless communication between Front of House (FOH) and Back of House (BOH) staff.
Main Duties
- Develop and maintain professional relationships with all coworkers and management.
- Complete checklists for all trained processes learned in Club School.
- Positively influence members' and guests' experience by elevating the dining experience with food and drink pairing suggestions and discussing specials to drive sales.
- Communicate effectively and advise Management and Executive Chef on any allergies or potential risks encountered.
- Complete all checkout reports at the end of each shift and ensure they are double-checked and signed by management.
- Adhere to health and safety policies, Company policies, procedures, standards, and applicable local, state, and federal laws.
- Ensure food orders are plated and coursed correctly before serving to members/guests.
- Assist runners and bussers with expo and service bar tickets to support all table orders.
- Clean and stock server alley and bar area, polish silverware, plates, and/or glassware as needed.
- Demonstrate knowledge of the menu and ability to make suggestions when asked by members/guests.
- Perform other duties as assigned by a supervisor/manager.
Required Skills/Qualifications
- Minimum of 2+ years of experience in a similar capacity.
- Ability to thrive in fast-paced, high-volume environments and maintain composure while problem-solving effectively under pressure.
- Must be hospitable, approachable, passionate about customer service, and respectful towards colleagues and guests.
- Must be able to demonstrate competency as outlined in the training schedule and Club School.
- Must be able to work flexible shifts and schedules, including weekends and holidays.
- Ability to take direction, work in a team environment, and autonomously.
- Tips certified and POS knowledge.
Physical Requirements
- Ability to seize, grasp, turn, and hold objects with hands.
- Ability to make periodical fast-paced movements to navigate the property.
- Ability to move, pull, carry, or lift at least 20 pounds.
- Ability to occasionally kneel, bend, crouch, and climb.
- Ability to perform physical activities such as lifting, cleaning, and stooping.
- Ability to stand, walk, lift, and bend for long periods.
- Ability to bend, stoop, lift, reach, push, twist, walk, crouch, and squat.
Why work with us...
Soho House offers competitive compensation packages with global benefits and perks. We provide training to develop the technical and managerial skills necessary to enhance your career.
- Health Care + 401K: Full-time employees are eligible for full benefits (Medical, Dental, Vision) and a Retirement fund with a 2% match.
- Paid Time Off: Full-time employees receive sick days and vacation days.
- Career Development: Soho House supports career progression domestically or internationally, managerially or technically.
- Soho Impact: Empowering the Soho House Community through mentoring, apprenticeship, local outreach, and sustainability.
- Learning & Development: Access to a wide range of internal and external courses for all employees.
- Cookhouse & House Tonic: Monthly events celebrating food and drink, including trips, trainings, and gatherings.
- Team Events: Monthly fun events such as fitness sessions, cinema screenings, and art classes.
- Team Meal: A substantial meal is provided free of charge while on duty.
In accordance with New York law, the salary range for this role if filled within New York is listed below. The range for the position in other geographies may vary based on market differences. The actual compensation will be determined based on experience and other factors permitted by law.
Pay Range
$12—$12 USD
Key skills/competency
- Customer Service
- Food and Beverage Knowledge
- Upselling
- Teamwork
- Communication
- Problem-Solving
- Attention to Detail
- Time Management
- Adaptability
- POS Systems
How to Get Hired at Soho House & Co
- Tailor your resume: Highlight your 2+ years of server experience, customer service skills, and knowledge of POS systems. Emphasize your ability to work under pressure and in fast-paced environments.
- Craft a compelling cover letter: Express your passion for hospitality and customer service, and explain why you are a great fit for Soho House's unique culture and standards.
- Prepare for behavioral questions: Be ready to discuss how you handle difficult customers, manage multiple tables, and ensure team collaboration.
- Research Soho House: Understand their brand, service standards, and commitment to creating an elevated member experience.
- Showcase your flexibility: Emphasize your willingness to work flexible shifts, including weekends and holidays, as required by the role.
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