Microsoft Product Manager - CSP
SoftwareOne
Job Overview
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Job Description
About the Role
As the Microsoft Product Manager - CSP (Base Platform) at SoftwareOne, you will own and shape the engine that drives our global Microsoft cloud business. CSP is the foundation for our Azure, Security, Workplace, Data & AI, Support, Managed Services, and Bundles offerings. In this critical role, you will ensure this foundation is profitable, scalable, simple to sell, and easy to build upon. You will lead the strategy, catalog, commercial structure, operations readiness, and evolution of our CSP business, making it a powerful platform and a dependable revenue driver that enables every other product manager to succeed. This position is ideal if you love blending product thinking with commercial insight and operational design, placing you at the center of SoftwareOne’s Microsoft strategy.
Core Responsibilities
- Own and evolve the global CSP offer catalog and pricebook, aligning with Microsoft program and incentive changes.
- Make CSP a strong platform by ensuring SKUs, billing cycles, rules, and promotions support Azure, Security, Workplace, Data & AI, Support, Managed Services, and Bundles.
- Drive commercial and operational performance by tracking revenue, margin, ARPU, churn, and partnering on pricing, discounts, and incentives.
- Prioritize and deliver improvements that reduce complexity and enhance profitability, stability, and scalability across CSP.
- Maintain and execute a clear 3–12 month CSP roadmap, translating changes into actionable requirements for Product Owners, engineering, and operations.
- Gather feedback and use data insights (adoption, churn, incidents, credits) to continuously refine CSP catalog, processes, and operational readiness.
Job Requirements
- Strong background in Product Management, Commercial Management, Licensing, or cloud/IT, with solid familiarity with Microsoft CSP/NCE.
- Deep understanding of Microsoft licensing fundamentals and Partner Center, including pricebooks, discounts, margins, and operational/commercial trade-offs.
- Excellent stakeholder management, able to work confidently with Finance, Sales Ops, Vendor Management, Operations, Delivery, and peer Product Managers.
- Analytical, data-driven decision making, using tools like Excel/Power BI, CRM/CPQ, and CSP/billing/portal systems to guide insights and prioritisation.
- Clear, structured communication skills, able to simplify complex programs into scalable, easy-to-operate product constructs.
- A product mindset with a bias for simplification, balancing customer experience, profitability, and operational efficiency.
Key skills/competency
- Product Management
- Microsoft CSP
- Microsoft NCE
- Commercial Management
- Licensing
- Cloud Solutions
- Stakeholder Management
- Data Analysis
- Profitability
- Scalability
How to Get Hired at SoftwareOne
- Research SoftwareOne's culture: Study their mission, values, recent news, and employee testimonials on LinkedIn and Glassdoor.
- Tailor your resume: Highlight Product Management, CSP, Microsoft licensing, and cloud platform experience for SoftwareOne.
- Network strategically: Connect with SoftwareOne employees on LinkedIn to gain insights and express interest in product roles.
- Prepare for interviews: Showcase your product mindset, commercial acumen, and ability to simplify complex technical programs.
- Demonstrate domain expertise: Be ready to discuss your deep understanding of Microsoft CSP/NCE fundamentals and Partner Center.
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