Technical Instructional Designer

Technical Instructional Designer at Software AG

Software AG helps companies to manage and optimize their operations, infrastructure and technology with products that simplify complexity, increase transparency and prepare organizations for change.

Trusted by the world’s best brands for more than 50 years, Software AG’s AI-enabled process intelligence, application development, high-performance database, and strategic portfolio management solutions are used by banks, retailers, manufacturers, governments and more.

Software AG’s Adabas database & Natural development platform are used by the world’s leading organizations to build and deploy high-performance, mission-critical applications for IBM Z®, Linux® and cloud. Governments and businesses (in finance, manufacturing, retail and more) tailor these applications to give their organization a distinct competitive advantage and optimize them to meet the most demanding operational service level agreements. With a pledge to innovate Adabas & Natural to 2050 and beyond, we ensure our customer’s mission-critical Adabas & Natural applications are Future ready. Now.

Be you, join us.

Job Summary

Software AG is seeking a Technical Instructional Designer with strong z/OS expertise to design and deliver modern, high-impact digital learning solutions that support onboarding, skill development, and long-term product knowledge continuity for customers, partners, and internal teams.

This role is central to addressing the generational change and critical skills gap facing Software AG’s customer base. You will transform deep technical expertise into scalable, role-based learning experiences delivered through Software AG | Learn, enabling learners to onboard faster, build confidence, and sustain expertise over time.

The ideal candidate brings hands-on z/OS experience and a passion for knowledge sharing. You will work closely with Engineering, DevOps-aligned, and Agile delivery teams, and help design and support hands-on learner lab environments that reinforce real-world application. Candidates with a strong z/OS background who are transitioning into instructional design, technical training, or enablement roles are strongly encouraged to apply.

Why Join Software AG

Software AG helps power and modernize some of the world’s most mission-critical enterprise systems across industries such as finance, government, healthcare, and manufacturing. Our software enables customers to transform, optimize, and modernize their environments while protecting the platforms they depend on every day.

In this role, you’ll combine deep z/OS expertise with modern digital learning to help solve the generational skills gap facing long-standing mainframe environments. You will transform expert knowledge into scalable, role-based learning experiences that accelerate onboarding, adoption, and customer success.

You’ll join a collaborative, forward-looking Learner Experience team where learning is treated as a strategic driver of business outcomes. Your work will have global reach, visible impact, and a direct role in shaping the next generation of mainframe professionals.

Key Responsibilities

• Instructional Design & Content Development
  • Design, develop, and maintain z/OS-focused courses, learning paths, and modular learning assets aligned to Software AG technologies.
  • Apply modern instructional design methodologies (ADDIE, SAM, Agile learning design).
  • Translate complex technical concepts into clear, engaging, learner-centric digital experiences.
  • Create storyboards, scripts, quizzes, hands-on exercises, video based courses and job aids.
• Learner Lab Design & Management
  • Design, build, and maintain hands-on learner lab environments that reinforce applied learning.
  • Provision, configure, and manage virtual machines (VMs) and z/OS training environments.
  • Document lab setup, access, usage, and troubleshooting to ensure a smooth learner experience.
• Technical & Agile Collaboration
  • Collaborate with R&D, Product Management, Professional Services, and Pre-Sales Engineering to ensure technical accuracy and relevance.
  • Participate in Agile workflows including sprint planning, reviews, and release alignment.
  • Validate learning content against real-world customer use cases and operational scenarios.
• Digital Learning & Platform Delivery
  • Develop content using modern authoring tools such as Articulate, Camtasia, Captivate, Gamma and HeyGen.
  • Ensure content meets LMS and standards compliance (SCORM, xAPI).
  • Maintain content and lab versioning aligned with Agile and DevOps release cycles.
• Learning Programs & Continuous Improvement
  • Contribute to onboarding programs, advanced learning tracks, certifications, and digital badging initiatives.
  • Analyze learner feedback and engagement data to drive continuous improvement.
  • Modernize legacy training materials and lab environments to meet current learning and technology standards.

Required Qualifications

• 5+ years of hands-on experience with z/OS technology.
• Experience working in Agile and DevOps-aligned environments.
• Experience contributing to technical training, enablement, or customer-facing knowledge transfer initiatives.
• Strong written and verbal communication skills with the ability to explain complex topics clearly.

Preferred Qualifications

• Prior experience as an Instructional Designer, Technical Trainer, or Enablement Specialist.
• Experience designing or supporting hands-on labs or lab-as-a-service platforms.
• Exposure to CI/CD concepts, automation workflows, or modern delivery pipelines.
• Experience supporting digital badging or certification programs.

Key Competencies

• Ability to translate complex technical systems into effective learning experiences.
• Strong collaboration and stakeholder management skills across technical and non-technical teams.
• Comfort working in iterative, Agile delivery models.
• Highly detail-oriented, self-directed, and motivated to continuously improve learning outcomes.

What’s in it for you?

Compensation

The annual base salary range for this position is $130,000- $145,000.

This position is also eligible for a 10% discretionary annual bonus in accordance with relevant plan documents and award agreements.

Benefits

• Company paid Holidays, Sick Leave, and Vacation time.
• Paid Family Leave and other leaves of absence.
• Community Service Day.
• Medical, Dental, Vision, FSA/HSA, Life Insurance and Pet Insurance.
• 401(k) Plan with up to 5% employer match.
• Wellness Program.
• Set yourself up for success in your new role by upgrading your home office space using your one-time hybrid work payment.
• Lean on the Employee Assistance Program for support during some of life’s most common but difficult challenges.

At Software AG we are committed to providing an environment of mutual respect and fairness where equal employment opportunities are available to all applicants and employees without regard to race, colour, religion, gender, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, and any other characteristic protected by applicable law.

We believe that diversity, equity, and inclusion is critical to our success as a global company, and we seek to recruit, compensate, develop, promote, and retain the most talented people from a diverse candidate pool.

Key skills/competency

• z/OS
• Instructional Design
• Agile Methodologies
• DevOps Principles
• Technical Training
• Content Development
• LMS Management
• Curriculum Development
• Virtual Machines
• Stakeholder Management