AI Enablement Lead

AI Enablement Lead at Softchoice

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative, and for their people to be engaged, connected, and creative at work. That means moving them to the cloud, helping them build the workplace of tomorrow, and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging, continuously striving to do what’s good for our people and communities.

The Impact You'll Have

The AI Enablement Lead is responsible for equipping business groups with the knowledge, tools, and confidence to identify and adopt AI opportunities. This role drives organizational AI literacy, fosters a culture of innovation, and ensures successful adoption of AI solutions across the enterprise.

What You'll Do

• Business Group Education & Mindset Shift: Design and deliver enablement programs to build AI literacy for leaders, SMEs, and citizen developers. Promote an AI-first mindset through workshops, roadshows, and hands-on labs.
• Opportunity Identification: Facilitate structured workshops with Product Owners and business stakeholders to uncover high-value AI use cases. Guide SMEs in identifying pain points and aspirational goals aligned to business outcomes.
• Collaboration & Feedback: Partner with AI Engineers and Solution Architects to provide SME feedback during design and build phases. Act as a liaison between IT and business units to ensure alignment and clarity.
• Change Management & Adoption: Lead change management initiatives to drive adoption of AI solutions. Develop communication plans, success stories, and training materials to support rollout.
• Citizen Development Program Ownership: Establish and manage a governance framework for citizen developers. Provide enablement playbooks, templates, and office hours for low-code/no-code AI solutions. Build a community of practice to share best practices and reusable assets.
• Continuous Improvement: Monitor adoption metrics and feedback loops to refine enablement programs. Collaborate with the AI Competency Center (AICC) or COE to evolve standards and practices.

What You'll Bring To The Table

• Education: Bachelor’s degree in Business, Technology, or related field.
• Experience:
  • 7+ years in enablement, change management, or technology adoption roles.
  • Proven experience in Enterprise wide AI/automation programs or digital transformation initiatives.
  • Proven experience enabling and managing change through industry standard AI & Automation platforms (e.g., Microsoft Copilot, Azure AI Services, Power Platform).
• Skills:
  • Strong facilitation and communication skills.
  • Ability to translate technical concepts into business-friendly language.
  • Microsoft Certified qualifications an asset (Azure AI, Power Platform).
  • Knowledge of change management frameworks and adoption strategies.
• Mindset: Collaborative, proactive, and passionate about driving innovation and cultural change.

Proven ability to build trust, communicate effectively, and drive alignment across executive leadership, business unit managers, and individual contributors.

Measures of Success

• Number of business leaders and SMEs trained.
• Growth and engagement of the citizen developer community.
• Volume and quality of AI opportunities identified.
• Adoption rates and feedback scores for AI solutions.
• Continuous improvement initiatives implemented.

Pay Range

The typical pay range for this role is $91,200 - $136,800. Each individual offer will take into consideration a range of factors, including prior experience and geographic location. In addition to the base salary, this role is eligible for additional elements of compensation including (cell allowances, annual bonus, or commissions etc.), as well as a comprehensive benefits plan.

Why You’ll Love Working Here

• The People: You’ll thrive in our collaborative environment, surrounded by incredible colleagues who foster support and innovation, driving our collective success.
• High-Performing Culture: At Softchoice, we are dedicated to achieving our goals and committed to success for our customers and each other.
• Flexibility: Plan your workdays in a way that suits you best.
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20 consecutive years.
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self.
• Competitive Benefits: Benefit from competitive perks that start on day one.

Inclusion & Equal Opportunity Employment

We are an equal opportunity employer committed to diversity, inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category. If you require any accommodation to apply or interview for a position, please reach out directly to asktalentacquisition@softchoice.com.

Key skills/competency

• AI Strategy
• Change Management
• Technology Adoption
• AI Literacy
• Citizen Development
• Stakeholder Engagement
• Microsoft Azure AI
• Power Platform
• Facilitation
• Digital Transformation