Enterprise Customer Success Manager
SOCi.ai · United States
- Hybrid
- Full-time
- $150,000 / year
- United States
Job highlights
- Lead enterprise accounts, driving growth and retention.
- Mitigate churn and foster strategic customer relationships.
- Orchestrate cross-functional internal and external efforts.
- Mentor junior team members, driving team excellence.
- Influence C-level executives with strong communication.
About the role
Enterprise Customer Success Manager
SOCi, the leader in AI-powered marketing solutions for multi-location businesses, is currently looking for an experienced Enterprise Customer Success Manager to serve as the strategic account leader, driving transformative initiatives and building enduring relationships with our top-tier customers. Your role will encompass preemptive churn mitigation, revenue growth initiatives, and fostering strategic partnerships to redefine customer success. Drawing from deep industry knowledge and innovative strategies, you will orchestrate internal and external endeavors to shape the future of product adoption and customer expansion.
SOCi expects to pay a base salary in the range of $110,000 - $150,000 USD base plus commission. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training.
Who We Are
SOCi is the leader in AI-powered marketing solutions for multi-location businesses. With its proprietary Genius AI™ and suite of Genius Agents™, SOCi provides a first-of-its-kind, AI-powered digital workforce capable of handling the workload of 1,000 local marketers™, empowering brands to achieve unmatched digital visibility, strengthen customer engagement, and scale faster than ever before.
SOCi is recognized by Fast Company as one of the World's Most Innovative Companies, and is trusted by nearly 1,000 top brands—including Ford, Ace Hardware, Kumon, Liberty Tax, and more—to automate and optimize local marketing tasks across all locations. Founded in 1n 2012 and backed by leading strategic investors, SOCi is transforming how multi-location brands manage and scale their marketing efforts. You can view our Awards and Accolades here!
How You’ll Make An Impact
- Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio.
- Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty.
- Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations.
- Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality.
- Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling.
- Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence.
- Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement.
- Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management.
- Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences.
- Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas.
What You’ll Need To Be Successful
- Remote Opportunity: Ability to work 100% remotely
- Must Have: 8+ years of deep enterprise-level customer success experience, with a track record of shaping customer outcomes and mentoring junior team members.
- Extensive experience leading and significantly impacting sales and advanced customer success outcomes.
- Driven by personal, team, and company achievement, with a commitment to excellence.
- Strong analytical, problem-solving, and communication skills, with an understanding of situational best practices.
- Proven track record of interacting with and influencing C-level executives.
- Willing to adapt to changes in the job description as deemed necessary by the business and accept all other duties as assigned
- Desired Skills (but not required): Experience in SaaS, Local Search, Social Media Management, and enterprise software is preferred.
- Fluency in French, Spanish, or German is a plus
- Education: Bachelor's degree or equivalent education and relevant experience.
This position will remain open with applications due by March 27, 2026. This position is being hired on an urgent basis. The application window may close before March 27, 2026 if SOCi receives a sufficient number of applications to select a candidate prior to that date.
What SOCi Provides To You
- Comprehensive Benefits Package (full-time permanent, non-contract roles only)
- Health insurance plans, dental, and vision
- Wellness incentives
- 401(k) plan with employer match
- Flexible Work Environment (full-time, non-contract roles only)
- Flexible paid time off
- Quarterly wellness days
- Paid holidays
- Unique employee engagement programs
- Empowering Career Growth and Success
What’s Important At SOCi
Led by a team of industry experts, SOCi is leading the pack in agentic marketing for multi-location brands. Our passionate team of SOCialites work from home around the globe!
Our collaborative, dynamic culture allows our teams to work cross-functionally and optimize productivity. We are a fast-paced, agile environment where thought leadership and input are encouraged. If you are looking for a place where you can come and make a difference in the way enterprise organizations utilize social technology, then SOCi is for you. Visit soci.ai for more information.
Key skills/competency
- Enterprise Customer Success Manager
- Customer Success
- Account Management
- Churn Mitigation
- Revenue Growth
- Strategic Partnerships
- Client Relationship Management
- SaaS
- Local Marketing
- C-level Engagement
Skills & topics
- Enterprise Customer Success Manager
- Customer Success
- Account Management
- SaaS
- AI Marketing
- Multi-location Marketing
- Churn Mitigation
- Revenue Growth
- Client Relationship Management
- C-level Engagement
- Remote Work
- Salesforce
How to get hired
- Tailor your resume: Highlight 8+ years of enterprise customer success, C-level engagement, and mentorship experience to match SOCi's needs.
- Showcase impact: Quantify achievements in churn mitigation, revenue growth, and strategic partnership development in your application.
- Research SOCi's AI focus: Understand their Genius AI™ and its application in multi-location marketing to tailor your responses.
- Prepare for executive interaction: Be ready to discuss how you've influenced and collaborated with C-level stakeholders.
- Emphasize remote work readiness: Confirm your ability to excel in a 100% remote environment.
Technical preparation
Behavioral questions
Frequently asked questions
- What is the salary range for the Enterprise Customer Success Manager role at SOCi?
- SOCi offers a base salary range of $110,000 - $150,000 USD for the Enterprise Customer Success Manager position, plus commission. The final salary within this range will depend on your specific skills, experience, and education.
- Is the Enterprise Customer Success Manager position at SOCi remote?
- Yes, the Enterprise Customer Success Manager role at SOCi is a 100% remote opportunity, allowing you to work from anywhere.
- What are the key responsibilities of an Enterprise Customer Success Manager at SOCi?
- Key responsibilities include leading strategic initiatives for top-tier customers, driving revenue growth, mitigating churn, fostering strategic partnerships, optimizing customer lifecycle metrics, and mentoring junior team members.
- What experience is required for the Enterprise Customer Success Manager role at SOCi?
- You'll need at least 8 years of deep enterprise-level customer success experience, proven experience in sales and advanced customer success outcomes, strong analytical and communication skills, and a track record of influencing C-level executives.
- Does SOCi offer benefits for this Enterprise Customer Success Manager role?
- Yes, SOCi provides a comprehensive benefits package for full-time permanent employees, including health, dental, and vision insurance, wellness incentives, and a 401(k) plan with employer match.
- What kind of company culture does SOCi have for its Enterprise Customer Success Managers?
- SOCi fosters a collaborative, dynamic, and fast-paced culture where thought leadership and input are encouraged. It's an agile environment led by industry experts, with a passionate team of 'SOCialites' working remotely.
- Are there any preferred skills for the Enterprise Customer Success Manager position at SOCi?
- While not required, experience in SaaS, Local Search, Social Media Management, and enterprise software is preferred. Fluency in French, Spanish, or German is also a plus.
- How can I make my application stand out for the Enterprise Customer Success Manager role at SOCi?
- To make your application stand out, highlight your quantifiable achievements in enterprise customer success, your ability to influence C-level executives, and your experience mentoring junior team members. Demonstrating an understanding of AI in marketing is also beneficial.