Senior Technical Account Manager

@ Snowflake

Overview

Snowflake is empowering enterprises and people to achieve their full potential through impact, innovation, and collaboration. The role of Senior Technical Account Manager on the Account 360 team combines technical and commercial responsibilities.

Technical Responsibilities

As the post-sales technical lead for your assigned customer's workloads running on Snowflake, you will:

• Collaborate with Sales Engineers and Solution Architects to identify customer strategies.
• Develop a deep understanding of customer environments, use cases, and challenges.
• Manage and implement efficient workload consumption strategies.
• Work with Product and Engineering teams for new features and platform upgrades.
• Monitor incoming support cases and provide contextual technical guidance.
• Utilize resources from various specialized internal teams.

Commercial Responsibilities

In this role you will drive customer growth by:

• Working closely with the account team to engage stakeholders.
• Developing actionable plans to expand customer use cases.

About You

The ideal candidate has:

• B.S. or M.S. in Computer Science, Information Systems, Engineering, or equivalent experience.
• Hands-on experience with Python, SQL, or Scala.
• 5+ years managing enterprise customer relationships in technical roles.
• 3+ years working with AWS, Azure, GCP, or private cloud environments.
• Experience in customer-facing roles such as solutions engineering or data architecture consulting.
• Experience in industries like Retail/CG, Financial Services, Healthcare, or Media & Advertising.
• Excellent communication, emotional intelligence, and team collaboration skills.

Nice to Have

Additional qualifications include:

• Hands-on Snowflake experience.
• Relevant Cloud and Snowflake Certifications.

Key skills/competency

Senior Technical Account Manager, Technical Leadership, Customer Relationship, Cloud Platforms, Data Engineering, SQL, Python, Problem Solving, Communication, Collaboration