Sales Operations Analyst

About Snowflake

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

Snowflake’s GTM Operations organization is actively seeking a GTM Operations Analyst to join the GTM Operations Shared Services organization. Our Shared Services team plays a pivotal role in supporting critical business functions by providing support across operational GTM workflows, data management, and systems and process troubleshooting. They are the first line of support for our GTM organization and are responsible for ensuring our global field team is supported, our data is accurate, secure and effectively managed across systems. We’re committed to operational excellence and continuously improving our systems, processes and data quality standards to support business growth.

Role Responsibilities for a Sales Operations Analyst

You will action critical processes needed to move the Sales, Partner and Operations forward for more efficient execution. This will include (but is not limited to) alignment of data across users, records and systems, supporting Sales processes like managing accounts and opportunities, deal support and cross-functional coordination for bookings accuracy, as well as troubleshooting and resolving process gaps throughout the sales lifecycle. You will also participate in ad hoc projects that enable GTM systems and processes, as well as support user management where applicable to drive business value across the processes GTM Operations supports.

As a builder at heart, you have an appreciation for the operational components needed in order to build a world-class SaaS company. You thrive in the driver’s seat of ensuring the sales systems, processes and data are driving business value and are eager to provide recommendations to improve and automate across the Sales and Sales impacted systems.

In this role, you will get to:

• Provide first line support for GTM operations workflows (i.e. account/opportunity management and research, quote and deal support, user management).
• Utilize standard data quality practices, including regular reviews, data cleansing, and data validation processes to ensure data accuracy and completeness.
• Ensure compliance with policies, procedures, and regulations, supporting audits.
• Communicate directly with stakeholders on support needs, and manage requests via a queue from intake to resolution.
• Maintain key documentation such as SOPs, process flows, and data stewards/owners.
• Identify opportunities and provide recommendations to improve and automate the shared services systems and processes.

What we expect on day one:

• Minimum 5 years total professional experience with 3+ years working with sales operations, deal operations, master data management, sales systems, process, and tools.
• Expertise in Salesforce CRM and connected applications (D&B, Workday, SPN, Office 365, and Google workspace).
• Hands on experience working in case queues, executing against SLA’s, and service organizations.
• Experience working as part of deal operations teams supporting CPQ, order forms, approvals, amendments, and other deal operations tasks.
• Experience with master data management, data quality and data governance.
• Experience supporting a global GTM organization, must be flexible to work shifts determined by operational demands.
• Excellent communication skills and ability to communicate with GTM teams (i.e. Sales, Solution Engineers) and leadership.
• Must possess business acumen, analytical, troubleshooting, problem-solving skills.
• Exceptional interpersonal skills with demonstrated ability to work effectively in team-based environment with multiple functional groups.
• Understanding of core business processes in a B2B technology environment; sales, sales operations, marketing, customer support, professional services.
• Undergraduate degree required, MBA a plus.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

Key skills/competency

• Salesforce CRM
• GTM Operations
• Data Management
• Sales Processes
• Deal Support
• Data Quality
• Operational Excellence
• B2B Technology
• SLA Management
• Systems Troubleshooting