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Designated Support Engineer
Snowflake
Original Job Summary
Overview
Snowflake is empowering enterprises and people to achieve their full potential through impact, innovation, and collaboration. As a Designated Support Engineer at Snowflake, you will use your expertise to deliver exceptional support and technical guidance on the Snowflake AI Data Cloud to designated Priority Support customers.
Key Responsibilities
- Manage multiple designated customer accounts.
- Conduct regular touchpoints and executive-level technical briefings.
- Collaborate with Technical Account Managers and cross-functional teams.
- Investigate issues using Snowflake environment, connectors, and third-party tools.
- Proactively identify recommendations to improve product quality and customer experience.
- Provide on-call and holiday support as needed.
Requirements
Applicants must be flexible with schedule changes. A strong background in enterprise-level technical support in a 24x7 environment is required. Candidates should have extensive experience with technical escalations, incident management, and support for RDBMS, SQL, and database release management.
Ideal Candidate Profile
- Bachelor’s or Master’s degree in Computer Science or related field.
- 8+ years experience in technical support or similar roles.
- Excellent written and verbal communication skills.
- Ability to debug and troubleshoot complex SQL queries.
- Strong familiarity with data warehousing, ETL, database migration, and cloud ecosystems.
Special Requirements
Availability for schedule changes, including on-call and weekend support, is mandatory.
Benefits and Compensation
The estimated base salary range for this role is $135,000 - $189,000, plus bonus and equity options. Comprehensive benefits include medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending accounts; and paid time off among others.
Key skills/competency
- Technical Support
- Enterprise Support
- SQL
- RDBMS
- Incident Management
- Data Warehousing
- Cloud Ecosystem
- Customer Success
- Escalation Handling
- On-call Support
How to Get Hired at Snowflake
🎯 Tips for Getting Hired
- Customize your resume: Tailor it to highlight SQL and support skills.
- Research Snowflake: Learn its culture, product offerings, and customer success stories.
- Prepare for technical interviews: Review RDBMS and cloud technologies.
- Showcase problem-solving: Provide examples of handling escalations effectively.