Designated Support Engineer
@ Snowflake

Hybrid
$150,000
Hybrid
Full Time
Posted 7 hours ago

Your Application Journey

Personalized Resume
Apply
Email Hiring Manager
Interview

Email Hiring Manager

XXXXXXXXXX XXXXXXXXXXX XXXXXXXX******* @snowflake.com
Recommended after applying

Job Details

Overview

Snowflake is empowering enterprises and people to achieve their full potential through impact, innovation, and collaboration. As a Designated Support Engineer at Snowflake, you will use your expertise to deliver exceptional support and technical guidance on the Snowflake AI Data Cloud to designated Priority Support customers.

Key Responsibilities

  • Manage multiple designated customer accounts.
  • Conduct regular touchpoints and executive-level technical briefings.
  • Collaborate with Technical Account Managers and cross-functional teams.
  • Investigate issues using Snowflake environment, connectors, and third-party tools.
  • Proactively identify recommendations to improve product quality and customer experience.
  • Provide on-call and holiday support as needed.

Requirements

Applicants must be flexible with schedule changes. A strong background in enterprise-level technical support in a 24x7 environment is required. Candidates should have extensive experience with technical escalations, incident management, and support for RDBMS, SQL, and database release management.

Ideal Candidate Profile

  • Bachelor’s or Master’s degree in Computer Science or related field.
  • 8+ years experience in technical support or similar roles.
  • Excellent written and verbal communication skills.
  • Ability to debug and troubleshoot complex SQL queries.
  • Strong familiarity with data warehousing, ETL, database migration, and cloud ecosystems.

Special Requirements

Availability for schedule changes, including on-call and weekend support, is mandatory.

Benefits and Compensation

The estimated base salary range for this role is $135,000 - $189,000, plus bonus and equity options. Comprehensive benefits include medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending accounts; and paid time off among others.

Key skills/competency

  • Technical Support
  • Enterprise Support
  • SQL
  • RDBMS
  • Incident Management
  • Data Warehousing
  • Cloud Ecosystem
  • Customer Success
  • Escalation Handling
  • On-call Support
Apply without a personalized resume

How to Get Hired at Snowflake

🎯 Tips for Getting Hired

  • Customize your resume: Tailor it to highlight SQL and support skills.
  • Research Snowflake: Learn its culture, product offerings, and customer success stories.
  • Prepare for technical interviews: Review RDBMS and cloud technologies.
  • Showcase problem-solving: Provide examples of handling escalations effectively.

📝 Interview Preparation Advice

Technical Preparation

Review SQL query debugging techniques.
Understand RDBMS internals and performance metrics.
Practice troubleshooting cloud connectivity issues.
Study incident management case studies.

Behavioral Questions

Describe a time you handled escalations.
Explain teamwork during high-pressure incidents.
Share how you manage customer communication.
Discuss adapting under changing support scenarios.

Frequently Asked Questions