IT Support Engineer

Snorkel AI · Redwood City, CA

On site
Full-time
$130,000 / year
Redwood City, CA

Job highlights

Provide global IT support and automate repetitive tasks.
Automate onboarding, offboarding, and access requests.
Lead technical execution for SOC2 compliance.
Manage core tools like Google Workspace and Slack.
Improve AI solutions for employee self-service.

About the role

About Snorkel

At Snorkel, we believe meaningful AI doesn’t start with the model, it starts with the data. We’re on a mission to help enterprises transform expert knowledge into specialized AI at scale. The AI landscape has gone through incredible changes between 2015, when Snorkel started as a research project in the Stanford AI Lab, to the generative AI breakthroughs of today. But one thing has remained constant: the data you use to build AI is the key to achieving differentiation, high performance, and production-ready systems. We work with some of the world’s largest organizations to empower scientists, engineers, financial experts, product creators, journalists, and more to build custom AI with their data faster than ever before. Excited to help us redefine how AI is built? Apply to be the newest Snorkeler!

Job Overview

We are seeking a high-impact IT Operations Engineer who is as comfortable in the weeds of troubleshooting as they are designing the future of our automation. As we scale toward major growth and security compliance milestones, we need a technical enabler – someone who views “IT Support” not as a burden, but as an opportunity to identify friction and automate it out of existence. You will be the primary “boots on the ground” for our tech stack, ensuring that as we grow, our system remains invisible, secure, and seamless.

What You will Do

The Ultimate Enabler: Provide Tier 1/2/3 support for our global team. You are the "final stop" for complex macOS/Windows issues, network drops, and SaaS integrations. If it’s broken, you fix it; if it’s repetitive, you automate it.
Scale through Automation: Build and maintain the "glue" between our tools. You will use AI agents, API scripts (Python/Bash), and Okta Workflows to ensure onboarding, offboarding, and access requests happen in seconds, not hours.
Security & Compliance "Doer": Lead the technical execution for SOC2 compliance. You will implement the controls in our tech stack (e.g. Okta, Jamf Pro, Crowdstrike, etc.), perform access reviews, and ensure our Cisco Meraki network is hardened and audit-ready.
Full-Stack Management: Own the daily health of our core tools: Google Workspace, Slack Enterprise Grid, Zoom, and Atlassian (Jira/Confluence).
AI Implementation: Proactively improve our AI-driven solutions (like LLM-powered support bots) to enable self-service for employees, allowing you to stay focused on high-value scaling projects.
Office & AV Infrastructure: Maintain and optimize local office networking (Meraki) and high-stakes conference room AV to ensure a frictionless "it just works" experience for the team.

Who You Are

Skills & topics

IT Support
IT Operations Engineer
Automation
Scripting
Python
Bash
Okta
Jamf Pro
Crowdstrike
Cisco Meraki
Google Workspace
SOC2 Compliance
macOS
Windows
SaaS Integrations
AI Agents
API
Cloud-First
Startup

How to get hired

Tailor your resume: Highlight your experience with macOS, Windows, networking, SaaS integrations, and scripting (Python/Bash). Emphasize your background in IT operations and automation in cloud-first startup environments.
Showcase automation skills: Detail projects where you've used tools like Okta, Jamf Pro, Crowdstrike, Cisco Meraki, and Google Workspace to build efficient workflows and improve security.
Demonstrate customer focus: Provide specific examples of how you've supported a global team and resolved complex technical issues with a "no task too small" attitude.
Prepare for technical interviews: Be ready to discuss your experience with scripting, API integrations, and your approach to troubleshooting and automating IT processes.
Research Snorkel AI: Understand their mission to transform expert knowledge into specialized AI and how your IT operations skills can contribute to their growth and security compliance goals.

Technical preparation

Master macOS and Windows troubleshooting techniques.,Practice scripting with Python or Bash.,Familiarize with Okta, Jamf Pro, Crowdstrike.,Understand Cisco Meraki network configuration.

Behavioral questions

Describe a time you automated a repetitive task.,How do you handle complex technical issues?,Share an experience supporting a global team.,How do you communicate technical concepts to non-technical users?

Frequently asked questions

What are the key technologies used by the IT Support Engineer at Snorkel AI?: The IT Support Engineer at Snorkel AI will primarily work with macOS/Windows environments, networking (Cisco Meraki), SaaS integrations, and core tools like Google Workspace, Slack Enterprise Grid, Zoom, and Atlassian. Proficiency in scripting languages like Python or Bash, and experience with Okta, Jamf Pro, and Crowdstrike are essential.
How does Snorkel AI approach IT support and automation?: Snorkel AI views IT support as an opportunity for automation and efficiency. The IT Support Engineer is expected to not only resolve issues but also to identify repetitive tasks and build solutions using tools like AI agents, API scripts, and Okta Workflows to streamline operations and enable self-service for employees.
What is the expected impact of an IT Support Engineer at Snorkel AI?: As an IT Support Engineer at Snorkel AI, you will have a direct impact on the company's foundation by defining automation and security strategies. Your decisions will shape the IT infrastructure as the company scales, ensuring a seamless, secure, and invisible tech stack for the global team.
What kind of growth opportunities are available for an IT Support Engineer at Snorkel AI?: Snorkel AI offers significant growth opportunities. As the company scales, you will have the chance to grow into leadership roles or specialized architectural positions, contributing directly to the company's success and developing your career in a supportive environment.
What security and compliance responsibilities does the IT Support Engineer have at Snorkel AI?: The IT Support Engineer will lead the technical execution for SOC2 compliance. This includes implementing controls within the tech stack (Okta, Jamf Pro, Crowdstrike), performing access reviews, and ensuring the Cisco Meraki network is hardened and audit-ready.
Is this IT Support Engineer role remote or on-site at Snorkel AI?: While the job description mentions 'boots on the ground' and 'local office networking', it also refers to a 'global team.' Given the modern tech stack and focus on automation, it's likely this role could be hybrid or remote, with potential requirements for occasional on-site presence for office infrastructure. Clarification on the specific work arrangement would be beneficial.
What scripting or programming languages are most important for this IT Support Engineer role?