Human Resources Specialist

About Snooze

We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day. This allows us to serve our Guests through genuine care and radical hospitality.

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage-free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we’ve invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.

We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you’ll find more than a job. You’ll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone. Will you join us?

What does your role bring to the table?

The People and Culture Specialist is the expert in providing our Guests (the Snoozers who create magic in our restaurants) with an exceptional level of service. You are expected to deliver upon our mission to bring out the best in our Snoozers and Guests every day.

As one of the first voices our Snoozers hear when they reach out to the People & Culture Team for assistance, this role serves as a champion of Snooze’s culture and a reliable, knowledgeable resource for people-related needs across the entire employee lifecycle. You bring a People-First mindset, a passion for service, and a collaborative approach that supports the People & Culture function as a whole.

The People and Culture Team Specialist is an advocate of the Snooze Compass, constantly looking for ways to uphold the standards and excellence of the company. The Snoozer Experience Specialist is a vital member of the People + Culture Team who will champion and execute processes and administrative tasks that will help Snooze maintain and grow an everlasting People-First culture. Cultivating a place to work where an individual’s uniqueness is celebrated, people are appreciated, and our work environments are safe is a key ingredient to our success.

The Position Specifics

Taking on the role of People & Culture Specialist isn’t just about bacon and pancakes. The responsibilities of this position include:

People Operations & Employee Lifecycle Support

• Ensure accurate and timely administration of the full Snoozer lifecycle, from onboarding through offboarding, to support smooth transitions and positive Snoozer experiences.
• Maintain employee records and documentation with care and precision to uphold data integrity and organizational trust.
• Support People + Culture processes that enable Snoozers and leaders to focus on what matters most—creating exceptional guest experiences.
• Collaborate with cross-functional partners to ensure people operations practices remain consistent, compliant, and scalable.

Talent Acquisition & Hiring Support

• Support the Talent Acquisition team with job posting maintenance to ensure roles are visible, accurate, and being managed efficiently.
• Coordinate interviews and scheduling logistics to create a thoughtful, organized, and welcoming experience for candidates and hiring managers.
• Respond to employment related inquiries with professionalism and care, reinforcing Snooze’s employer brand.

Employee Experience & Service Delivery

• Own the People & Culture service experience by responding to Snoozer questions and requests with empathy, clarity, and follow-through.
• Act as a first point of contact for people-related needs, ensuring Snoozers feel heard, supported, and guided to the right resources.
• Champion Snooze culture in every interaction by modeling People-First behaviors and positive communication.
• Continuously improve service processes to enhance responsiveness, consistency, and overall Snoozer experience.

Compliance, Safety & Risk Management

• Ensure I-9 compliance and conduct regular audits to support adherence to legal and company standards.
• Oversee the Snooze Safety inbox, providing informed guidance on illness protocols, workplace injuries, and safety-related concerns.
• Maintain and distribute compliance materials (labor law posters, ID Checking Guides) across all locations to support safe and compliant operations.
• Respond to Support Notices accurately and on time to protect both Snoozers and the organization.

Unemployment & External Agency Partnership

• Collaborate with the unemployment vendor to manage claims and provide required documentation efficiently and accurately.
• Support Snoozers with questions related to unemployment, offering clarity, empathy, and guidance during transitions.
• Partner with People & Culture leaders to strengthen unemployment management practices and reinforce fair, consistent processes.

Data, Audits & Reporting

• Generate People & Culture reporting to support compliance, analytics, and informed decision-making across the organization.
• Conduct audits of employee files, benefits, and HR programs to maintain accuracy and compliance.
• Provide insights and data support related to workers’ compensation, retention, EEO-1, and other People & Culture needs.

Team Collaboration & Continuous Improvement

• Assist with Restaurant Support Center onboarding and file management to ensure consistency and quality across systems.
• Collaborate across the People & Culture team to support shared goals, shifting priorities, and evolving initiatives.
• Adapt to business needs by taking on additional responsibilities that advance company objectives and strengthen People-First practices.
• Other tasks, duties, and responsibilities as assigned to meet Snooze’s business and operational goals and priorities

Is this role the right fit for you?

If this is the right role for you, you must possess the following skillsets:

• Demonstrates excellent customer service skills with a genuine desire to help and go above and beyond.
• Communicates clearly and effectively through both written and verbal channels.
• Brings an upbeat, positive attitude that shines through all forms of communication.
• Is knowledgeable about (or eager to learn) the Snooze brand, story, and values.
• Possesses a working understanding of human resources principles, practices, and procedures.
• Excels at time management and organization, with the ability to multitask and meet deadlines in a fast-paced environment.
• Has experience using Microsoft Office Suite tools, including Teams, Word, PowerPoint, Excel, SharePoint, and other systems and tools.
• Is energized by process, paperwork, and compliance, with strong attention to detail.
• Values building authentic, trusting relationships with every Snoozer encountered.

Prerequisites! (Education, Credentials, and Experience)

• Must be authorized to work in the United States
• 1+ years of experience in the human resources or other relevant sector
• 3+ years of experience working directly in food service, hospitality, or retail sectors (or other relevant service sector).
• Human Resources Management Certification is a plus- SHRM-CP or aPHR or higher.

Additional Requirements

• Must have the stamina to work 45 to 55 hours per week
• Some weekend coverage required
• Travel required for this position is approximately 10% and you must be able to travel for up to 5 days at one time (air, car, bus. Train, and weekend travel all required)
• Home base is in Denver, CO at the Snooze Restaurant Support Center (3 days a week required in office)

Compensation

Denver area base compensation range: $26.00/hour-$36.00/hour The base compensation range above represents the low and high end of the Snooze compensation range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Snooze’s total compensation package for employees.

Equal Opportunity Employer

Snooze is proud to be an Equal Opportunity Employer.

Key skills/competency

• Human Resources Operations
• Employee Lifecycle Management
• Talent Acquisition Support
• Employee Experience
• HR Compliance
• HR Reporting
• Team Collaboration
• Microsoft Office Suite
• Customer Service
• Hospitality Industry