Chargé(e) de relation clients & gestion de site | Stage
Snapdesk · Paris, Île-de-France, France
- On site
- Internship
- €12,000 / year
- Paris, Île-de-France, France
Job highlights
- Manage office spaces and client experience.
- Handle operational tasks and client support.
- Liaise with service providers and clients.
- Gain B2B client management skills.
- Work in a dynamic Parisian startup.
About the role
About Snapdesk
Snapdesk is redefining the office experience by putting people at the center! 🤩 Forget blue carpet and impersonal neon lights. They imagine, shape, and animate exceptional spaces that offer companies and their teams a stimulating and inspiring work environment. As a privileged partner to leading companies, they support them in their growth and daily operations by creating unique offices that reflect their image. 🚀 With over 40 spaces in the heart of Paris, they offer an alternative to coworking by providing each company with a tailor-made space that reflects its values and culture. Join their dynamic team where kindness, ambition, and humility are the watchwords! 🤗The Mission
Snapdesk is a company dedicated to revolutionizing the office experience by combining innovation and excellence. ⭐️ We are guided by values of kindness, humility, responsiveness, commitment, and a spirit of anticipation. Our internships offer a unique opportunity to contribute to these ambitious goals and grow within a forward-thinking organization. As a Customer Success & Facility Manager, your role will be to support your manager in the daily management of a portfolio of Parisian office spaces. Your objective: to ensure optimal quality of experience while developing a concrete understanding of real estate and operational management. *Your main missions will be:* 1. **Operational & Quality Monitoring of Spaces** * Conduct on-site control visits (cleanliness, maintenance, furniture, equipment). * Identify anomalies and help organize interventions (technicians, service providers). * Participate in writing visit reports and monitoring corrective actions. 2. **Client Relations & Support** * Contribute to the smooth onboarding of new clients. * Respond to their daily requests (small arrangements, specific needs). * Participate in implementing solutions during incidents or dissatisfactions. 3. **Service Provider Monitoring** * Assist in monitoring contracts for cleaning, security, plants, etc. * Verify the quality of services and report discrepancies. * Participate in tenders or service provider benchmarks. 4. **Administrative Support & Reporting** * Update monitoring tools (Excel, Notion…). * Participate in reporting on space performance (satisfaction, incidents, budgets). * Prepare summaries for meetings with lessors and clients. **The Plus Points of the Offer:** * An immersion into the world of a fast-growing startup, and the opportunity to develop skills in managing demanding B2B clients. * A supportive, dynamic work environment conducive to skill development and growth. * Pleasant offices in the heart of Paris (with a terrace), regular events, and a monthly sports & wellness subscription 100% covered by the company ☀️Profile Sought:
* You are pursuing a BAC+3 to BAC+5 level education. * You speak French flawlessly. * You are comfortable communicating, both orally and in writing, and can adapt effectively to different interlocutors and contexts. * You are autonomous and can organize your work optimally under pressure. * You are curious, proactive, enjoy learning, and want to be fully part of an engaging project!Hiring Process
* An initial phone call with a recruiter from the Eiquem team. * An interview with your tutor and another member of the Facility Management team (oral use case during this interview or the final interview). * A final interview with the COO. Key skills/competencyKey skills/competency for Customer Success and Facility Management Intern
- Client Relationship Management
- Facility Management
- Operational Monitoring
- Service Provider Management
- Administrative Support
- Reporting
- Customer Onboarding
- Problem Solving
- Communication Skills
- Startup Environment
Skills & topics
- Customer Success Intern
- Facility Management Intern
- Client Relations
- Office Management
- Internship Paris
- B2B Client Management
- Startup Internship
- Real Estate Management
- Operational Support
- Administrative Support
How to get hired
- Tailor your resume: Highlight relevant experience in customer service, facility management, and administrative support. Emphasize your communication and organizational skills for this Customer Success and Facility Management Intern role.
- Craft a compelling cover letter: Express your enthusiasm for Snapdesk's mission and how your skills align with their values of kindness, ambition, and humility. Show your proactive and curious nature.
- Prepare for interviews: Be ready to discuss your experience with an oral use case, demonstrating your problem-solving abilities and client-centric approach. Research Snapdesk's unique office spaces and their impact on company culture.
- Showcase your skills: During the interview process, highlight your fluency in French, your ability to adapt to different interlocutors, and your autonomy in managing tasks under pressure. Demonstrate your eagerness to learn and contribute to an engaging project.
Technical preparation
Familiarize yourself with CRM basics.,Practice Excel for reporting.,Understand basic facility management concepts.,Review client communication best practices.
Behavioral questions
How do you handle client dissatisfaction?,Describe a time you organized tasks under pressure.,How do you proactively identify issues?,How do you adapt to new environments?
Frequently asked questions
- What is the duration of the Customer Success and Facility Management Intern position at Snapdesk?
- The Customer Success and Facility Management Intern position at Snapdesk is a 6-month internship, with a start date in July 2026.
- What are the main responsibilities of a Customer Success and Facility Management Intern at Snapdesk?
- As a Customer Success and Facility Management Intern, you will be responsible for the operational and quality monitoring of office spaces, client relations and support, service provider monitoring, and administrative support and reporting for Snapdesk's Parisian office portfolio.
- What kind of profile is Snapdesk looking for in a Customer Success and Facility Management Intern?
- Snapdesk is looking for candidates pursuing a BAC+3 to BAC+5 level education who are fluent in French, possess strong communication and organizational skills, are autonomous, curious, and proactive, and are eager to learn and contribute to an engaging project in a startup environment.
- What is the remuneration for the Customer Success and Facility Management Intern role at Snapdesk?
- The remuneration for the Customer Success and Facility Management Intern position at Snapdesk is €1000 per month.
- What is the hiring process for the Customer Success and Facility Management Intern role at Snapdesk?
- The hiring process for the Customer Success and Facility Management Intern role at Snapdesk includes an initial phone call with a recruiter, an interview with your tutor and a Facility Management team member (including an oral use case), and a final interview with the COO.
- What are the benefits of undertaking an internship at Snapdesk?
- Interning at Snapdesk offers an immersion into a fast-growing startup, opportunities to develop B2B client management skills, a supportive and dynamic work environment, pleasant offices in the heart of Paris, regular events, and a fully covered monthly sports & wellness subscription.
- Does Snapdesk offer opportunities for professional development during the internship?
- Yes, Snapdesk's supportive and dynamic work environment is designed to foster skill development and growth, providing interns with valuable experience in client management and facility operations.