Senior Proactive Trust & Safety Operations Specialist

Senior Proactive Trust & Safety Operations Specialist at Snap Inc.

Snap Inc. is a technology company believing the camera offers the greatest opportunity to improve how people live and communicate. Snap contributes to human progress by empowering self-expression, living in the moment, learning, and having fun together. The company's core products include Snapchat for visual messaging, Lens Studio for augmented reality, and Spectacles AR glasses.

The Trust & Safety (T&S) Team is vital in protecting Snapchatters from violating content, upholding values of Kind, Smart, and Creative. The T&S team ensures a safe platform experience, empowering users worldwide to enjoy their daily interactions.

We are seeking a Senior Proactive Trust & Safety Operations Specialist to join our expanding proactive Trust & Safety Operations team at Snap!

What you'll do:

• Provide operational support for Snap’s proactive harm and abuse detection framework and flex to support the larger T&S team as needed.
• Maintain composure under pressure and embrace cross-functional collaboration with Public Policy, Product, and Engineering teams.
• Build and improve processes, taking a hands-on, innovative approach to ensuring Snapchatters' safety.
• Become a subject matter expert in Snap’s proactive detection tools and services, owning projects from inception to completion.
• Develop and maintain proactive detection rules.
• Identify trends and patterns by reviewing reported content and conducting external research.
• Anticipate project risks, negotiate with decision-makers, and balance business needs with technical constraints.
• Develop and conduct training for other T&S team members.
• Enhance the team’s work through recommendations for optimizing tooling as well as process development and improvement.
• Ensure that new product and workflow launches are properly planned for and supported.
• Work with internal stakeholders to ensure Proactive Trust & Safety priorities are clearly communicated and backed by strong data.
• Serve as a consultative partner to our vendor team and provide subject matter expertise for processing all types of requests related to proactive detection with high quality and efficiency.

Knowledge, Skills & Abilities:

• Comfort working within a content moderation environment, including frequent exposure to sensitive content.
• Ability to problem solve, both independently and with peers, and to structure ambiguous business challenges into actionable plans.
• Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights via data visualization software (Advanced Excel, Looker, Grafana, etc.).
• Background working effectively with cross-functional teams and management.
• Excellent verbal and written communication skills, and ability to communicate effectively and appropriately within all levels of the organization.
• Ability to prioritize, focus and thrive in a dynamic work environment, and to adapt to evolving business needs.
• Process-driven individual with a proven track record of developing and implementing new processes and identifying opportunities to improve or build on existing processes.

Minimum Qualifications:

• Bachelor’s degree, or 4 years of practical experience in lieu of a degree.
• 3+ years of experience working with technical xfn groups and technology, such as machine learning or related fields, to investigate and resolve on platform safety issues.
• Ability to work a rotating weekends on-call as needed.

Preferred Qualifications:

• Understanding of computer logic and syntax.
• Familiarity with machine learning and/or computer vision technologies for abuse detection.
• Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product.

Key skills/competency

• Trust & Safety
• Content Moderation
• Proactive Detection
• Data Analysis
• Process Improvement
• Cross-functional Collaboration
• Machine Learning
• Computer Vision
• Policy Enforcement
• Risk Management