Ad Product Quality Analyst

About Snap Inc.

Snap Inc. is a technology company driven by the belief that the camera offers the greatest opportunity to improve how people live and communicate. Our mission is to empower self-expression, encourage living in the moment, facilitate learning about the world, and foster fun together. Snap's core products include Snapchat, a visual messaging app; Lens Studio, an augmented reality platform; and Spectacles, our AR glasses.

We are actively seeking a talented and experienced business data analyst to join the Ad Product Quality team at Snap. As an Ad Product Quality Analyst, you will play a crucial role in growing Snapchat’s advertising business by addressing complex customer challenges and identifying opportunities to enhance the quality of our monetization product offerings.

What you'll do:

• Leverage marketplace knowledge and data analytics to efficiently identify and resolve technical issues that hinder Snap’s customers' success on our ads platform.
• Organize training sessions to equip our frontline support teams in assisting customers with platform challenges.
• Maintain a backlog of software bugs and product improvements, acting as a customer advocate to prioritize the most impactful open issues with Product and Engineering teams.
• Derive quantitative and qualitative insights into ads product usage, system stability, and the overall customer experience. Produce trend analyses of common customer pain points, coupled with actionable recommendations.
• Perform pre-release Quality Assurance (QA) and User Acceptance Testing (UAT) to ensure product releases and updates function as intended and do not disrupt the customer experience.

Minimum Qualifications:

• Bachelor’s Degree in STEM or equivalent industry experience.
• 1+ years of work experience in digital advertising, analytics, operations, or a related field.
• Proficient in using SQL for retrieving data from and analyzing complex datasets.

Preferred qualifications:

• Understanding of programmatic ad buying and auction marketplace dynamics, with the ability to infer how macro-level trends impact advertisers on a micro scale.
• Experimental approach to issue investigation, mitigation, and resolution.
• Experience with agile product development lifecycle using Jira or similar software.
• Experience working with large data sets using SQL, Python, and other tools, and producing practical business insights via data visualization software (Looker, Tableau, etc.).
• Excellent verbal and written communication skills with high attention to detail.
• Project management skills, including identifying problem areas, designing solutions, and driving them to completion.
• Proficient in the use of G Suite software (Gmail, Google Docs, Google Sheets, etc.).

"Default Together" Policy at Snap:

At Snap Inc., we believe that in-person collaboration accelerates our culture, reinforces our values, and enhances our service to the community, customers, and partners. Our “default together” approach requires team members to work in an office 4+ days per week.

Our Benefits:

Snap Inc. values its community. We provide comprehensive benefits designed to support your happiness and well-being, including paid parental leave, medical coverage, emotional and mental health programs, and compensation packages that include equity to share in Snap’s long-term success.

Compensation:

In the United States, work locations are assigned a pay zone that determines the salary range. The successful candidate’s starting pay will be based on job-related skills, experience, qualifications, work location, and market conditions, and may be negotiable within the position’s salary range. These pay zones may be modified in the future.

Zone A (CA, WA, NYC): The base hourly range for this position is $35.09-$52.4 hourly.

Zone B: The base hourly range for this position is $33.17-$50 hourly.

Zone C: The base hourly range for this position is $29.8-$44.71 hourly.

This position is also eligible for equity in the form of RSUs.

Key skills/competency:

• Data Analytics
• SQL Proficiency
• Product Quality
• Digital Advertising
• Customer Experience
• Quality Assurance (QA)
• User Acceptance Testing (UAT)
• Programmatic Advertising
• Jira Software
• Data Visualization