Account Manager

Account Manager at Snap Inc.

Snap Inc. is a technology company driven by the belief that the camera offers the greatest opportunity to improve how people live and communicate. Our mission is to contribute to human progress by empowering self-expression, fostering in-the-moment living, promoting learning, and facilitating fun interactions. Our core products include Snapchat, a visual messaging app designed to enhance relationships; Lens Studio, an augmented reality platform; and Spectacles, our AR glasses.

Snapchat empowers users to express themselves, live authentically, learn about the world, and connect playfully. It provides an effortless and rapid means of communicating a full spectrum of human emotions with friends, free from pressure.

Snap's camera fosters genuine friendships through visual communication, self-expression, and storytelling. We envision our camera playing a transformative role in future experiences, blending real-world observations with digital enhancements.

About the Team/Role

We are seeking an Account Manager to join our global Small and Medium Customers (SMC) organization. This role is within the Sales team, operating in a dynamic, fast-paced environment. The ideal candidate will possess a creative mindset, strong detail orientation, and strategic acumen to build and nurture long-term business partnerships with brands and their agencies.

What You'll Do

• Build, manage, and expand relationships and advertising spend with key clients and agency partners, ensuring campaign performance exceeds advertiser expectations.
• Collaborate with account executives and creative strategists during the RFP process to craft innovative, data-driven digital campaigns on Snapchat, delivering measurable ROI for clients.
• Oversee projects involving intricate workflows and cross-functional teamwork, both internally and externally.
• Conduct in-depth analysis of campaign performance data; establish KPI-driven measurement strategies, identify performance trends, optimize campaigns for optimal results, and pinpoint upsell opportunities.
• Act as a product expert, educating brands and agencies on Snap's new and existing products, while offering best practices and customized campaign optimization advice.
• Promote the adoption and engagement of Snap’s self-service platform and auction-based tools, providing continuous technical support and real-time analysis.

Knowledge, Skills & Abilities

• Solid understanding of advertising performance metrics and the broader advertising ecosystem.
• Proficiency in media management within a biddable auction advertising environment, with demonstrated ability to educate others (e.g., advertisers, agencies).
• Strong command of Excel and PowerPoint, coupled with experience in analyzing datasets and generating actionable insights.
• Excellent written and verbal communication skills.
• Superior organizational and prioritization capabilities.
• Adeptness at collaborating effectively with cross-functional teams and all levels of management, both internal and external.
• Capacity to manage multiple projects concurrently with meticulous attention to detail.
• Ability to thrive in a fast-paced environment and readily adapt to change.

Minimum Qualifications

• Bachelor's degree in business, communications, marketing, or a related field, or equivalent practical experience.
• 3+ years of proven experience transforming complex data into compelling data stories that enhance campaign performance.
• 3+ years of experience engaging with clients to comprehend brand strategy, product attributes, main competitors, and critical business challenges, while performing in-depth data analysis to inform both short-term and long-term strategies.
• Experience within the digital media industry, with a focus on performance and brand marketing, ad-tech, programmatic advertising in real-time bidding marketplaces, or a closely related area.

Preferred Qualifications

• Established relationships with client decision-makers and brand marketers.
• A proven track record of consistently meeting sales quotas and receiving positive performance reviews.
• Genuine passion for Snapchat as a user and in-depth knowledge of our advertising products.

'Default Together' Policy at Snap Inc.

At Snap Inc., we advocate for in-person collaboration, believing it accelerates culture building, reinforces our values, and enhances our service to the community, customers, and partners through dynamic teamwork. Consequently, we embrace a “default together” approach, requiring team members to work in an office 4+ days per week.

Diversity, Equity & Inclusion

Snap believes that a diverse team, bringing together varied backgrounds and voices, is essential for creating innovative products that improve how people live and communicate. Snap is committed to being an equal opportunity employer, offering employment opportunities irrespective of race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in compliance with federal, state, and local laws. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories consistent with applicable law (e.g., the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, where applicable).

Benefits

Snap Inc. values its community. Our benefits are designed to support you and your loved ones' happiness and health, on your terms. They include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that allow you to participate in Snap’s long-term success!

Key skills/competency

• Client Relationship Management
• Digital Advertising Strategy
• Campaign Optimization
• Data Analysis
• Performance Marketing
• Snapchat Ad Products
• Cross-Functional Collaboration
• ROI Measurement
• Programmatic Advertising
• Biddable Media Management