Partner Operations Specialist

@ SmithRx

Who We Are

SmithRx is a rapidly growing, venture-backed Health-Tech company on a mission to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector. With hundreds of thousands of members onboarded since 2016, our next-generation drug acquisition platform leverages cutting edge technology, innovative cost saving tools, and best-in-class customer service.

Our culture is mission-driven and collaborative, inspiring our team to challenge the status quo in U.S. healthcare with integrity, courage, and a together mindset.

Job Summary

The Partner Operations Specialist collaborates with team members to monitor and troubleshoot daily eligibility, accumulator, and claims file issues while supporting both internal teams and partner integrations.

What You Will Do

• Execute rotating task assignments for monitoring file flows and data syncing.
• Manage account structure updates for eligibility and accumulator requirements.
• Validate system configurations using inbound data from external partners.
• Identify issues, create tickets, and follow-up on resolutions.
• Offer process improvement feedback to leadership and document workflows.
• Serve as a mentor and trainer for new team members.
• Collaborate with member support and customer success teams.
• Support system enhancements for workflow automation and partner integration.
• Act as the subject matter expert on plan design configuration for assigned groups.
• Monitor claims adjudication processes including eligibility, accumulators, reporting, and data syncing.
• Assist in new partner integrations and client implementations.
• Work cross-functionally to resolve account onboarding and maintenance issues.
• Ensure data partner connections are maintained and established as approved.
• Contribute to projects beyond daily task assignments.

What You Will Bring

• 2+ years of experience as a pharmacy technician or in a related role.
• High School Diploma or GED.
• Proficiency in Microsoft Excel including report building and interpretation.
• Bonus: Familiarity with Looker, Datadog, Jira, Tableau, and/or Salesforce.
• Strong communication skills and a self-starter mentality.
• Execution-focused approach in problem solving and efficiency.
• Ability to work flexibly under fast-paced, high-pressure environments.

What SmithRx Offers You

• Competitive wellness benefits package including Medical, Pharmacy, Dental, Vision, Life, and AD&D Insurance.
• Flexible Spending Benefits and 401(k) Retirement Savings Program.
• Short-term and long-term disability coverage with Discretionary Paid Time Off and 12 Paid Holidays.
• Wellness and Commuter Benefits along with Paid Parental Leave.
• In-office perks including a well-stocked kitchen and professional development opportunities.

Key skills/competency

Partner Operations, Monitoring, Troubleshooting, Eligibility, Configuration, Integration, Workflow, Claims, Training, Process Improvement