Technical Account Manager
@ Smartsheet

Hybrid
$95,000
Hybrid
Full Time
Posted 13 hours ago

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XXXXXXXXX XXXXXXXXXXX XXXXXX****** @smartsheet.com
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Job Details

About Smartsheet

For over 20 years, Smartsheet has empowered teams to automate manual processes and unlock the kind of work that truly matters. They build seamless work management tools that help teams think big and take action.

About the Technical Account Manager Role

The Technical Account Manager (TAM) acts as a trusted business advisor for Smartsheet customers, ensuring they achieve their desired outcomes with Smartsheet products. In this revenue-generating role, you will guide customers on aligning their software investments with their long-term business goals, resolving complex technical issues, and driving adoption of Smartsheet’s platform.

Key Responsibilities

  • Lead multiple customer engagements across various industries.
  • Advise on best practices and capabilities of the Smartsheet platform.
  • Develop and execute communication strategies to maintain high customer satisfaction.
  • Perform quarterly reviews to resolve issues and expand platform use.
  • Collaborate with Sales, Customer Success, Training, and Professional Services teams to identify new opportunities.

Required Skills & Experience

  • 5+ years in Technical Account Management or similar customer-facing roles.
  • Strong technical knowledge of SaaS products.
  • Excellent communication skills to explain technical subjects to non-technical users.
  • Experience with configuration, customization, and implementation of SaaS applications.
  • Familiarity with security protocols, SSO, APIs and, preferably, Smartsheet products.

Additional Details

This is a fully remote-eligible role that may require occasional travel to customer sites. Some on-call responsibilities apply. The role offers competitive base salary ranges and market competitive incentive opportunities, along with comprehensive benefits for US employees.

Key skills/competency

Technical Account Management, SaaS, Customer Success, Communication, Advisory, Engagement, Troubleshooting, Relationship Building, Strategic, Remote

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How to Get Hired at Smartsheet

🎯 Tips for Getting Hired

  • Customize your resume: Highlight TAM and SaaS expertise.
  • Demonstrate technical skills: Detail experience with APIs and SSO.
  • Showcase communication: Emphasize clear customer advisory experience.
  • Research Smartsheet: Understand their products and client success stories.

📝 Interview Preparation Advice

Technical Preparation

Review SaaS, APIs, and security protocols.
Practice technical troubleshooting scenarios.
Study Smartsheet product documentation.
Prepare for system integration questions.

Behavioral Questions

Describe a challenging client interaction.
Explain how you manage multiple accounts.
Discuss a time you resolved technical issues.
Share how you build customer trust.

Frequently Asked Questions