Client Support Specialist - India

@ SmartRent

Who We Are

Founded in 2017, SmartRent, Inc. (NYSE: SMRT) is the leading provider of smart home and property operations solutions for the rental housing industry. We’re doing big things in the proptech world! SmartRent has been recognized as a winner of HousingWire’s Tech100 Real Estate awards in 2021, 2022, and 2023 for the most innovative tech company serving the mortgage and real estate industries; named on Deloitte’s 2023 Technology Fast 500™ list of fastest-growing companies — and we’re just getting started.

Job Description

SmartRent is looking for a Client Support Specialist to provide excellent customer service to our growing user base which includes Property Managers, Leasing Agents, Maintenance Technicians, and Renters. You will play a crucial role in maintaining friendly and personal rapport with our customers while the company scales. This role offers a great career path for the ambitious individual looking to learn, grow, and acquire highly valued technical skills.

Responsibilities

• Answer calls and identify initial issues.
• Resolve customer requests via email, phone, and chat using ticketing and task management tools.
• Escalate issues to the Engineering team when necessary.
• Improve documentation, processes, and knowledge base with your suggestions.

Required Qualifications

• 0-3 years of international voice call experience.
• Excellent written and verbal communication skills.
• High work ethic and attention to detail.
• Ability to multitask and handle calls, chat, email and messaging.
• Willingness to work rotational shifts (On-site).

Preferred Qualifications

• Experience in a technical support capacity handling customer calls.
• Familiarity with support ticket systems.
• Knowledge of Enterprise Hardware/Software or SaaS Solutions.
• Experience with smart home devices troubleshooting.
• Bilingual in Spanish is a plus.

We Put Our Employees First

We offer a comprehensive and competitive benefits package including medical, dental, vision, life insurance, generous PTO, a competitive 401(k) with employer contributions, paid parental leave, discounted insurance plans, legal services, and an employee stock purchase plan.

You’ll Fit Right In If You:

• Work hard to deliver excellence.
• Own outcomes and learn from mistakes.
• Are a collaborative team player.
• Value authenticity, diverse perspectives, and inclusion.
• Have a passion for smart tech and real estate.

Key skills/competency

• Customer Service
• Technical Support
• Communication
• Multitasking
• Problem Solving
• Ticketing Systems
• Process Improvement
• Smart Home Technology
• Rotational Shifts
• Team Collaboration