Customer Solutions Engineer
@ Smartly

Berlin, Berlin, Germany
$120,000
On Site
Full Time
Posted 1 day ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXXXXX******* @smartly.com
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Job Details

Overview

The Customer Solutions Engineer role at Smartly is a critical position that blends technical expertise with customer relationship management. In this role, you will leverage your software engineering background and problem-solving skills to drive successful technical implementations and ensure high customer satisfaction.

Key Responsibilities

  • Technical Expertise: Serve as a primary technical resource for strategic clients by providing insightful solutions and troubleshooting complex issues using tools such as Python, Node.js, SQL, and AWS.
  • Project Management: Lead large-scale technical projects with detailed planning and resource management.
  • Customer Relationships: Act as a trusted technical advisor, understanding business goals and tailoring Smartly products to client needs.
  • Cross-Functional Collaboration: Work closely with product, engineering, and customer success teams to align technical performance with customer requirements.
  • Risk and Reporting: Identify risks, ensure technical transparency, and communicate progress to internal and external stakeholders.
  • Mentorship: Guide junior team members and share technical expertise to foster team growth.

Required Experience & Skills

  • 5+ years in technical implementation roles
  • 3+ years in software engineering with proficiency in multiple programming languages
  • Familiarity with AWS, Lambda, databases and automation frameworks
  • Strong project management and customer relationship skills
  • Excellent communication and problem-solving abilities
  • Experience in digital marketing and measurement is a plus
  • Willingness to travel and work in a hybrid model

What Smartly Offers

Join a diverse team of over 800 employees from 60+ nationalities working in 13 countries. Enjoy competitive compensation, comprehensive benefits including healthcare and family leave, equity options, and career development opportunities in a hybrid work environment.

Key Skills/Competency

  • Technical Expertise
  • Project Management
  • Customer Relationship
  • Software Engineering
  • AWS
  • Python
  • Node.js
  • Automation
  • Digital Marketing
  • Mentorship
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How to Get Hired at Smartly

🎯 Tips for Getting Hired

  • Research Smartly's culture: Study their mission, values, and recent accomplishments.
  • Customize your resume: Highlight technical and customer management expertise.
  • Prepare project examples: Showcase technical project leadership and outcomes.
  • Practice interview insights: Focus on technical, project, and relationship questions.

📝 Interview Preparation Advice

Technical Preparation

Review AWS services and Lambda functions.
Practice coding in Python and Node.js.
Study SQL query optimization techniques.
Familiarize with automation frameworks and tools.

Behavioral Questions

Describe a challenging client project handled.
Explain your approach to teamwork and collaboration.
Share experience mentoring junior engineers.
Discuss handling stressful project situations.

Frequently Asked Questions