Integration Support Engineer
@ SmarterDx

Hybrid
$105,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXX XXXXXXXXXXXXX XXXXXXXXXX***** @smarterdx.com
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Job Details

Introduction

The Integration Support Engineer at SmarterDx will drive the efficiency and effectiveness of our integration support function while delighting our clients with domain expertise and quick responses. You will collaborate with Client IT teams, Customer Success, Data Engineering, Network Operations, and Development teams to ensure smooth, scalable, and compliant data integrations.

About SmarterDx

SmarterDx builds clinical AI that empowers hospitals to analyze complete patient records, recover millions in earned revenue, enhance care quality metrics, and optimize healthcare operations. Founded by physicians in 2020, our proprietary AI platform captures clinical reasoning nuances and provides actionable insights.

What You'll Do

  • Prioritize quick responses and consistent SLA delivery.
  • Maintain detailed system documentation including integration architectures.
  • Support and improve technical workflows and create playbooks.
  • Monitor integration health and troubleshoot issues proactively.
  • Manage client communications and coordinate cross-functional resolutions.
  • Ensure adherence to industry regulations and data security practices.

What You Bring

  • 2+ years of experience in EHR healthcare integration roles with hands-on experience in database extracts, HL7v2 interfaces, and/or FHIR.
  • Strong SQL skills and technical troubleshooting capabilities.
  • Ability to manage incidents and translate technical issues for non-technical stakeholders.
  • Experience in following SOPs, proactive monitoring, and process improvement.

Nice To Haves

  • Certifications in integration engines or healthcare interoperability standards.
  • Experience with Epic revenue cycle modules or hospital RCM processes.

Our Stack & Compensation

Technologies include AWS, Python, Snowflake, JIRA, Salesforce, and Figma. Compensation ranges from $90K to $120K.

Benefits

  • Medical, Dental & Vision coverage with top insurance providers.
  • One Medical Membership, Paid Parental Leave, and Remote-First Team benefits.
  • Unlimited PTO, holidays, and a Learning & Development Budget.
  • 401(k) with Traditional & Roth Options, minimal bureaucracy, and an innovative team.

Key skills/competency

  • integration
  • support
  • EHR
  • HL7v2
  • FHIR
  • SQL
  • troubleshooting
  • documentation
  • compliance
  • AWS
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How to Get Hired at SmarterDx

🎯 Tips for Getting Hired

  • Research SmarterDx's culture: Study their mission, values, and client success stories.
  • Customize your resume: Highlight integration and healthcare support experience.
  • Showcase technical skills: Emphasize SQL, HL7v2, and FHIR expertise.
  • Prepare for behavioral interviews: Practice communication and problem-solving examples.
  • Engage proactively: Follow up and demonstrate quick response capabilities.

📝 Interview Preparation Advice

Technical Preparation

Review HL7v2 and FHIR documentation.
Practice SQL queries and integration troubleshooting.
Study AWS and cloud data workflows.
Examine healthcare standards and compliance guides.

Behavioral Questions

Describe a critical team troubleshooting experience.
Explain handling tight deadline pressures.
Discuss clear client communication challenges.
Share a proactive problem resolution example.

Frequently Asked Questions