Customer AI Engineer @ Smartcat
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About Smartcat
Smartcat is building the future of work, where human expertise meets digital teammates to drive 10x to 1000x productivity gains for the world’s leading enterprises. Operating on the frontier of Agentic AI, Smartcat empowers enterprises to build high-performing hybrid workforces combining both human talent and AI agents. Over 1,000 companies, including 20% of the Fortune 500, trust Smartcat for instant, accurate, and multilingual business solutions.
Account Management Organization Mission
As a Customer AI Engineer in the Account Management organization, you will drive ARR growth by delivering technical outcomes in post-sales customer success. You will collaborate with Account Delivery, Solutions Engineering, and Product & Engineering teams to translate customer goals into working solutions using integrations, prompt design, AI agent configuration, and workflow management.
What You Will Be Doing
- Onboard Future Workflows: Assess customer workflows and design optimal platform deployment to maximize ROI.
- Design AI Agents & Skills: Create prompts, chains of thought, and agent skills for customized workflows.
- Build & Configure: Set up AI agents and end-to-end processes, manage enterprise integrations with systems like Drupal, AEM, SFCC.
- Own Technical Outcomes: Act as the primary technical contact for strategic accounts and drive quality results.
- Collaborate Cross-Functionally: Work with GTM, Product & Engineering and customer teams to enhance platform capabilities.
- Leverage Linguistic Expertise: Apply linguistic principles to ensure quality and consistency across implementations.
- Project Management & Executive Communication: Manage projects, timelines, and stakeholder communications effectively.
- Platform Demonstration: Build and deliver demos to showcase platform pain-workflow functionality.
What We’re Looking For
- BS/MS in engineering, analytics, or related field with 3+ years relevant experience.
- Experience with REST APIs, Github, AI SaaS workflows, and technical solution design.
- Strong skills in troubleshooting, technical support, and custom solution creation.
- Excellent communication, presentation, and negotiation skills with various audiences.
- Entrepreneurial mindset, collaborative approach, and willingness to travel up to 40%.
Why Joining Smartcat Might Be Your Best Move
Smartcat offers a fully remote global team spanning over 30 countries with hubs in cities like Boston, NYC, SF, London, and Lisbon. The company disrupts a $100B industry with an innovative, AI-powered SaaS platform, transforming traditional outsourcing and driving significant operational efficiency while scaling rapidly with 130% YoY growth.
Key skills/competency
- AI
- SaaS
- API
- Integration
- Technical Delivery
- Prompt Design
- Workflow
- Project Management
- Customer Success
- Communication
How to Get Hired at Smartcat
🎯 Tips for Getting Hired
- Customize your resume: Highlight AI, SaaS, and integration expertise.
- Research Smartcat: Understand their global impact and Agentic AI approach.
- Emphasize project successes: Showcase technical delivery and account management skills.
- Prepare for technical interviews: Review API, integration, and workflow case studies.
- Practice stakeholder communication: Be ready to discuss executive-level project outcomes.