Corporate IT Intern - Contract basis
Smarsh · Bengaluru, Karnataka, India
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- On site
- Internship
- $30,000 / year
- Bengaluru, Karnataka, India
Job highlights
- Provide IT support for hardware and software.
- Assist users with Microsoft products.
- Document issues and resolutions.
- Gain hands-on IT experience.
- Develop customer service skills.
About the role
About Smarsh
Smarsh empowers its customers to manage risk and unleash intelligence in their digital communications. Our growing community of over 6500 organizations in regulated industries counts on Smarsh every day to help them spot compliance, legal or reputational risks in 80+ communication channels before those risks become regulatory fines or headlines. Relentless innovation has fueled our journey to consistent leadership recognition from analysts like Gartner and Forrester, and our sustained, aggressive growth has landed Smarsh in the annual Inc. 5000 list of fastest-growing American companies since 2008.Job Summary
The Corporate IT Intern will support the IT Service Desk team in providing technical assistance for Windows and Mac hardware, software troubleshooting, and user support. This internship is designed for students or recent graduates looking to gain hands-on experience in a professional IT support environment while developing core technical and customer service skills. This role requires an individual with problem-solving abilities, excellent customer service skills, and an understanding of Microsoft, Jira, and other products.Key Responsibilities
- Provide first level support for Windows and Mac hardware, troubleshooting and resolving issues efficiently.
- Assist customers with Microsoft software products, including installation, configuration, and troubleshooting.
- Deliver exceptional customer service, ensuring customer satisfaction through clear communication and effective problem resolution.
- Document all support interactions and resolutions in the company's ticketing system to maintain accurate records and identify recurring issues.
- Contribute to creating and updating internal documentation, FAQs, and how-to guides based on common support requests.
- Assist with laptop/desktop provisioning, peripheral setup, and basic hardware diagnostics.
- Participate in team meetings, training sessions, and knowledge-sharing activities to build IT support competencies.
Qualifications
- Currently pursuing or recently completed a diploma or bachelor's degree in Information Technology, Computer Science, or a related field.
- Some prior exposure to IT support (personal projects, college lab work, part-time roles, or coursework) is beneficial but not required.
- Basic familiarity with Windows and/or Mac operating systems, common office applications, and fundamental networking concepts (IP addressing, Wi-Fi, VPN).
- Strong willingness to learn, good communication skills in English, customer-friendly attitude, and basic problem-solving abilities.
- Any foundational certifications (Microsoft certifications, ITIL Foundation) are a plus but not mandatory.
Work Environment
This position will be based in our office environment. The intern will work closely with the IT Service Desk Manager and a team, handling support requests in a collaborative, fast-paced setting. The role provides exposure to real-world IT service management processes including incident management, request fulfillment, and documentation.About Our Culture
Smarsh hires lifelong learners with a passion for innovating with purpose, humility and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like.Key skills/competency
- IT Support
- Windows
- Mac
- Troubleshooting
- Customer Service
- Microsoft Software
- Ticketing System
- Hardware Setup
- IT Service Management
- Technical Assistance
Skills & topics
- IT Intern
- IT Support
- Help Desk
- Windows
- Mac
- Troubleshooting
- Customer Service
- Microsoft
- Smarsh
- Bangalore
How to get hired
- Tailor your resume: Highlight relevant coursework, projects, and any IT support experience, emphasizing your technical skills and customer service aptitude.
- Showcase your passion: In your cover letter, express your eagerness to learn and grow within Smarsh's IT department.
- Prepare for technical questions: Be ready to discuss your familiarity with Windows, Mac, and basic networking concepts.
- Demonstrate customer focus: Prepare examples of how you've provided support or resolved issues for others, showcasing your communication and problem-solving abilities.
- Research Smarsh: Understand their mission and how IT supports their risk management and intelligence solutions.
Technical preparation
Practice Windows and Mac OS troubleshooting.,Learn common Microsoft software configurations.,Understand basic networking concepts.,Familiarize yourself with ticketing systems.
Behavioral questions
Describe a time you helped solve a tech problem.,How do you handle user frustration?,Showcase your communication skills.,Demonstrate your eagerness to learn.
Frequently asked questions
- What kind of technical skills are essential for the Corporate IT Intern role at Smarsh?
- For the Corporate IT Intern position at Smarsh, essential technical skills include basic familiarity with Windows and/or Mac operating systems, common office applications, and fundamental networking concepts like IP addressing, Wi-Fi, and VPN. You should also be comfortable with troubleshooting hardware and software issues.
- Does Smarsh require specific certifications for the Corporate IT Intern position?
- While foundational certifications such as Microsoft certifications or ITIL Foundation are considered a plus for the Corporate IT Intern role at Smarsh, they are not mandatory. The company values a strong willingness to learn and relevant academic background or practical experience.
- What is the work arrangement for the Corporate IT Intern at Smarsh?
- The Corporate IT Intern position at Smarsh is an on-site role, meaning you will be working from their office in Bangalore. This offers a great opportunity to experience a professional IT support environment firsthand.
- What opportunities for learning and development are available for an IT Intern at Smarsh?
- Smarsh offers significant learning and development opportunities for their Corporate IT Interns. You will participate in team meetings, training sessions, and knowledge-sharing activities to build your IT support competencies and gain exposure to real-world IT service management processes.
- How does Smarsh's culture support an IT intern's growth?
- Smarsh fosters a culture of lifelong learning, innovation, humility, and humor. Collaboration is central, and they emphasize diversity and providing opportunities for everyone to be their authentic selves. This supportive environment, recognized by Comparably.com awards, is ideal for an intern looking to develop their career.