Regional Service Dispatcher
SMA America
Job Overview
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Job Description
About SMA America
At SMA America, we believe in Energy that Changes. Since 1981, we have been developing innovative solar technology that simplifies, secures, and enhances the performance of photovoltaic systems. Based in Rocklin, CA, our culture thrives on bold ideas, collaboration, and meaningful career growth.
Position Overview
The Regional Service Dispatcher is responsible for scheduling Field Service labor for both internal Field Service Engineers (FSEs) and external Service Providers, supporting SMA America’s Warranty and Non-Warranty service operations. This fast-paced role requires coordination with RCC and MV teams, ensuring accurate scheduling and customer service execution.
Primary Duties / Responsibilities
- Assign and schedule service repair activities using Salesforce planning tools.
- Align parts availability with field resources for timely execution.
- Manage priority service levels for Key Accounts and communicate scheduling changes.
- Monitor active service cases to ensure milestones and timelines are met.
- Coordinate dispatch for Medium Voltage service and escalate as needed.
- Collaborate with RCC Technical teams to confirm service readiness and field preparation.
- Verify contractor documentation and monitor parts transfer between Salesforce and SAP.
- Ensure accurate handling of warranty claims and supplier escalations.
Required Qualifications
- Associate degree or equivalent experience in business, logistics, or technical field.
- Experience in Field Service, Dispatch, or Service Operations.
- Strong customer service skills in a dynamic, multi-priority environment.
- Proficiency with Microsoft Office Suite and service-related systems.
- Renewable Energy and Medium Voltage experience is a plus.
Preferred Qualifications
- Prior dispatching or service coordination experience.
- Familiarity with Salesforce and service ticketing systems.
- Exposure to Medium Voltage workflows and regulated service environments.
- Experience working with internal teams and external service providers.
What We Offer
- Competitive hourly rate of $28.00 – $30.00.
- Hybrid work model for local candidates; remote for non-local, with Central and Eastern time zone coverage preferred.
- Comprehensive benefits including health, dental, and vision coverage with $0 premium options.
- 401(k) plan with company match.
- Opportunities for professional development and a collaborative work environment.
Key Skills/Competency
- Dispatch
- Scheduling
- Customer Service
- Salesforce
- Coordination
- Multitasking
- Communication
- Service Operations
- Field Service
- Technical Support
How to Get Hired at SMA America
- Customize your resume: Highlight dispatch and coordination skills.
- Research SMA America: Understand their clean energy mission and culture.
- Emphasize relevant experience: Showcase field service and scheduling expertise.
- Prepare for behavioral questions: Demonstrate customer service and multitasking ability.
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