Product-Focused User Researcher
@ Skyscanner

London, England, United Kingdom
£90,000
On Site
Full Time
Posted 21 days ago

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Job Details

About Skyscanner

Everyone loves travelling, but planning is not without its challenges. For 20 years, Skyscanner has built tools that simplify travel planning for around 100 million monthly users, helping them avoid the hassle of navigating multiple browser tabs to find flights, cars, and hotels.

Your Role

As a Product-Focused User Researcher at Skyscanner, you will join the growing Customer Experience (CX) team to embed user insights at every stage of product development. Reporting to the Senior Research Manager for the Meta Vertical (Flights, Accommodation, and Cars), you will drive product research and provide actionable insights that shape strategy and roadmap planning.

  • Lead end-to-end research initiatives using qualitative and quantitative methods.
  • Translate user insights into product recommendations and strategic decisions.
  • Collaborate with Product Managers, Designers, Engineers, and Data Scientists.
  • Work with Analytics and Market Intelligence to triangulate user behavior and trends.
  • Champion the user's voice across the product lifecycle.

About You

You bring proven experience in product research in fast-paced environments such as tech, ecommerce, or travel. You are skilled in designing and executing research methods from usability testing to interviews, and you excel at turning complex user needs into clear, actionable narratives. A growth mindset, strong communication skills, and a collaborative spirit are essential. Bonus points for familiarity with travel tech or ecommerce, experimentation frameworks, and metrics-driven development.

What You’ll Get

  • A collaborative team that values deep user insights.
  • Direct influence on product decisions used by millions of travellers.
  • Opportunities for skill growth and professional development.
  • A hybrid and flexible work model based in our UK and Barcelona hubs.

Key skills/competency

Product research, Mixed methods, Usability testing, User interviews, Surveys, Diary studies, Workshops, User insights, Cross-functional collaboration, Strategic planning

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How to Get Hired at Skyscanner

🎯 Tips for Getting Hired

  • Research Skyscanner's culture: Understand their travel mission and global impact.
  • Tailor your resume: Highlight mixed methods research and collaboration.
  • Showcase portfolio: Include examples of actionable user insights.
  • Prepare for interviews: Be ready with research challenges and solutions.

📝 Interview Preparation Advice

Technical Preparation

Review usability testing techniques.
Brush up on qualitative and quantitative tools.
Study survey and interview methodologies.
Learn basics of A/B testing frameworks.

Behavioral Questions

Explain teamwork during complex projects.
Discuss handling ambiguous research challenges.
Describe influencing product strategy effectively.
Share examples of cross-functional collaboration.

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