Client Care Coordinator/Medical Assistant
SkinSpirit · Park Ridge, IL
- On site
- Full-time
- $54,000 / year
- Park Ridge, IL
Job highlights
- Support daily medical spa operations.
- Handle high-volume phone calls and scheduling.
- Provide excellent client care and service.
- Manage client transactions and administrative tasks.
- Promote services, products, and promotions.
About the role
Client Care Coordinator - Medical Assistant
SkinSpirit, a leader in aesthetic skincare for over 20 years with over 55 locations nationwide, is seeking a full-time Client Care Coordinator for our Park Ridge, NJ location. We pride ourselves on a people-first culture, offering world-class training and state-of-the-art services. Join our team and find joy in your skincare journey!
What You Will Do
As a Client Care Coordinator, you will be the primary support for daily medical spa operations. Your responsibilities will include:
- Providing excellent client care and customer service.
- Answering and screening a high volume of inbound phone calls.
- Managing appointments, including scheduling, moving, and canceling.
- Actively promoting clinic services, products, programs, and promotions.
- Providing accurate and immediate responses to client inquiries.
- Accurately completing client transactions and opening/closing duties.
- Performing basic office administrative tasks such as mailing, faxing, and filing.
- Maintaining client confidentiality in accordance with company policy.
- Assisting with other duties and projects as assigned by management.
- Future responsibilities may include back-office functions such as client preparation, supporting healthcare providers, assisting with rebooking, and product sales.
Candidates must be available to work weekday, weekend, and evening shifts, including opening and closing shifts.
What You Will Bring
We are looking for candidates with the following qualifications:
- High School Diploma or GED required; AA preferred.
- 1+ years of customer or sales experience required; experience in an aesthetic setting is preferred.
- Exceptional customer service skills.
- Ability to be efficient and productive in a fast-paced environment.
- Strong multitasking, prioritization, and organizational skills with high accuracy.
- Team player mentality with the ability to take initiative.
- Proficiency in Internet, Outlook, Excel, Word, and ability to learn new software.
- Social media experience is a plus.
- Excellent written, verbal, and interpersonal communication skills.
- Great attention to detail and accuracy.
- Demonstrated good judgment, strong character, ethics, and high standards of performance.
- Experience in a medical office and/or understanding of cosmetic procedures/skin care products is beneficial.
- Experience with Zenoti or other POS systems is preferred but not required.
Physical Requirements
This role involves prolonged periods of sitting at a desk and working on a computer, as well as talking and hearing. Occasional standing, walking, reaching, and lifting up to 20-30 pounds may be required.
Benefits
SkinSpirit offers a competitive benefits package including generous employee and Friends & Family discounts, a beautiful working environment, paid holidays, and a 401k plan with a company match. Full-time employees (24+ hours) also receive Medical, Vision, and Dental insurance.
Key skills/competency
- Client Care Coordinator
- Medical Assistant
- Customer Service
- Appointment Scheduling
- Administrative Support
- Sales Experience
- Aesthetic Setting
- Client Transactions
- Medical Office Experience
- Communication Skills
Skills & topics
- Client Care Coordinator
- Medical Assistant
- Customer Service
- Spa Operations
- Patient Scheduling
- Administrative Assistant
- Front Desk
- Aesthetician Support
- Sales
- Client Relations
How to get hired
- Tailor your resume: Highlight customer service, sales experience, and any aesthetic or medical office background.
- Showcase key skills: Emphasize your ability to multitask, prioritize, and maintain accuracy in a fast-paced environment.
- Prepare for interviews: Be ready to discuss your customer service approach and how you handle client interactions.
- Research SkinSpirit: Understand their commitment to client care, innovation, and their people-first culture.
- Highlight software proficiency: Mention experience with scheduling software, POS systems (like Zenoti), and general office applications.
Technical preparation
Practice scheduling software scenarios.,Review common cosmetic procedures.,Familiarize yourself with POS systems.,Prepare for E-Verify process.
Behavioral questions
Describe a challenging customer interaction.,How do you handle multiple tasks simultaneously?,How do you contribute to a team environment?,Why are you interested in aesthetic skincare?
Frequently asked questions
- What is the starting pay for a Client Care Coordinator at SkinSpirit in Park Ridge, NJ?
- The hourly compensation for the Client Care Coordinator position at SkinSpirit in Park Ridge, NJ ranges from $20.00 to $28.00 per hour, based on experience and qualifications.
- What are the typical working hours for this role at SkinSpirit?
- The Client Care Coordinator role requires a combination of weekday, weekend, and evening shifts, including opening and closing shifts to support daily operations.
- Does SkinSpirit offer benefits for full-time Client Care Coordinators?
- Yes, SkinSpirit offers a competitive benefits package for full-time employees (24+ hours) including Medical, Vision, and Dental insurance, paid holidays, a 401k with company match, and generous employee discounts.
- What kind of customer service experience is preferred for the Client Care Coordinator position?
- SkinSpirit prefers candidates with at least 1 year of customer or sales experience. Experience in an aesthetic setting is a plus, and exceptional customer service skills are essential for this role.
- What software or systems will a Client Care Coordinator at SkinSpirit use?
- You will use standard office software like Internet, Outlook, Excel, and Word, and will learn new systems. Experience with Zenoti or other POS systems is preferred but not required.
- What is SkinSpirit's culture like for employees?
- SkinSpirit emphasizes a people-first culture with an authentic focus on wellbeing, leading with love and passion. They offer world-class training and foster an innovative environment.
- Are there opportunities for growth within SkinSpirit for a Client Care Coordinator?
- While the current role focuses on daily operations, future responsibilities may include back-office functions, supporting healthcare providers, and assisting with rebooking and product sales, indicating potential for expanded duties.
- What is the educational requirement for the Client Care Coordinator role?
- A High School Diploma or GED is required for the Client Care Coordinator position at SkinSpirit. An Associate's degree is preferred.