Technical Customer Support Specialist
@ Skillable

Hybrid
$50,000
Hybrid
Full Time
Posted 21 days ago

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XXXXXXXXXX XXXXXXXXXXX XXXXXX******* @skillable.com
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Job Details

About Skillable

Skillable is a 100% remote tech company modernizing the world of training. Work with a team that values teamwork, integrity, and well-being while delivering amazing customer experiences.

Role Overview

The Technical Customer Support Specialist will be the front-line for customer engagements, ensuring inquiries are addressed accurately and efficiently using Zendesk. This role requires excellent verbal and written communication skills to translate complex concepts into clear solutions.

Responsibilities

  • Respond to incoming calls, chats, and tickets using Zendesk.
  • Work cross-functionally with internal and external stakeholders.
  • Communicate complex technical terms in an understandable manner.
  • Ensure tickets are tagged, triaged and addressed within SLA limits.
  • Maintain content and documentation for customer support.
  • Participate in ongoing training to grow skills and expertise.
  • Support strategic business initiatives and special projects as required.

Qualifications

  • 1 - 3 years customer-facing experience, preferably in a tech startup.
  • Technical know-how in Windows and Linux configuration and management.
  • Familiarity with major cloud platforms (Azure, AWS, Google Cloud).
  • Certifications in Windows Server, VMWare, Azure, AWS, or related fields are a plus.
  • Strong problem-solving skills and ability to work cross-functionally.
  • Effective communication skills for various audience levels including leadership.
  • Passion for learning and growth within Skillable.

Salary Range

The base salary is $45,000 - $55,000 annually, determined by level, skills, qualifications, and financial planning.

Rewards and Perks

Enjoy a fully remote work environment with a monthly stipend, comprehensive medical benefits, 401(k) match, tuition reimbursement, open PTO, pet insurance, and more. Flexible hours with Friends and Family Friday and full company holiday closures are part of the package.

Working Conditions

This is a remote home office position requiring a dedicated workspace for regular video and voice calls. Occasional travel (up to 10%) may be required.

Additional Information

Skillable participates in E-Verify. Applicants must reside in specific U.S. states including AZ, CA, CO, FL, GA, ID, IN, KY, MA, ME, MI, MO, NC, ND, NE, NH, NV, NY, OH, OK, SC, TN, TX, UT, WA, WI.

Key skills/competency

  • Customer Support
  • Technical Communication
  • Zendesk
  • Windows
  • Linux
  • Cloud Platforms
  • Problem Solving
  • Cross-functional
  • Documentation
  • Training
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How to Get Hired at Skillable

🎯 Tips for Getting Hired

  • Customize your resume: Highlight customer service and technical skills.
  • Research Skillable: Understand their remote culture and training focus.
  • Prepare examples: Showcase cross-functional and communication experiences.
  • Practice Zendesk scenarios: Simulate ticket management challenges.

📝 Interview Preparation Advice

Technical Preparation

Review Zendesk software usage.
Study Windows and Linux basics.
Familiarize with cloud platforms.
Practice ticket triage scenarios.

Behavioral Questions

Describe a challenging customer interaction.
Explain teamwork in remote settings.
Share a time of proactive problem solving.
Detail communication with diverse audiences.

Frequently Asked Questions